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B2B ENGINEERING

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Specify your project parameters. Our interactive engine configures recommended EPCOM hardware, calculating power budgets, switching topology, and storage requirements for US commercial deployments.

RECOMMENDED BOM ARCHITECTURE Ready for Immediate Procurement
• Core Switch: 24-Port Gigabit Managed PoE+ (370W Budget) + 4x 10G SFP+
• Surveillance: 16-Channel 4K H.265+ NVR + 8MP WDR IP Dome Cameras
• Power Backup: 1500VA / 1350W Pure Sine Wave Online Rackmount UPS
• Infrastructure: 24-Port Cat6A Shielded Patch Panel + 12U Wall Cabinet
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OFFICIAL DISCIPLINE ✓ Verified In-Stock USA ⚡ Same-Day Shipping

🔌 Structured Cabling

High-Density Cat6/Cat6A Patch Panels, Armored Bulk Cabling, RJ45 Connectors and Server Rack Accessories.

  • NVR UHD 16CH POE NVR 4K | 16 canales (H265) | Switch interconstruido 16 puertos | Soporta Intelligent Codec | Disco Duro Incluido de 2TB
    IDIS

    NVR UHD 16CH POE NVR 4K | 16 canales (H265) | Switch interconstruido 16 puertos | Soporta Intelligent Codec | Disco Duro Incluido de 2TB

    Model: DR-3516P | SKU: DR-3516P
    IDIS

    NVR UHD 16CH POE NVR 4K | 16 canales (H265) | Switch interconstruido 16 puertos | Soporta Intelligent Codec | Disco Duro Incluido de 2TB

    Model: DR-3516P | SKU: DR-3516P
    Regular price $990.90 USD
    Regular price $0.00 USD Sale price $990.90 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • 19" 37U Professional Cabinet for Networks with Standard Rack, Reinforced Glass door
    LINKEDPRO BY EPCOM

    19" 37U Professional Cabinet for Networks with Standard Rack, Reinforced Glass door

    Model: LP-6060-37U-R2 | SKU: LP-6060-37U-R2
    LINKEDPRO BY EPCOM

    19" 37U Professional Cabinet for Networks with Standard Rack, Reinforced Glass door

    Model: LP-6060-37U-R2 | SKU: LP-6060-37U-R2
    Regular price $1,334.70 USD
    Regular price $0.00 USD Sale price $1,334.70 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • Impedance coupler, 4500 Amp. Maximum capacity.
    TOTAL GROUND

    Impedance coupler, 4500 Amp. Maximum capacity.

    Model: TG-C04 | SKU: TG-C04
    TOTAL GROUND

    Impedance coupler, 4500 Amp. Maximum capacity.

    Model: TG-C04 | SKU: TG-C04
    Regular price $719.09 USD
    Regular price Sale price $719.09 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • 28-Port Gigabit Smart Cloud Managed PoE Switch, 24 PoE+ Ports, 2 RJ45 Ports, 2 SFP Ports, 370W, IP Camera Recognition, Unique Value for CCTV Network
    RUIJIE

    28-Port Gigabit Smart Cloud Managed PoE Switch, 24 PoE+ Ports, 2 RJ45 Ports, 2 SFP Ports, 370W, IP Camera Recognition, Unique Value for CCTV Network

    Model: RG-ES228GS-P | SKU: RG-ES228GS-P
    RUIJIE

    28-Port Gigabit Smart Cloud Managed PoE Switch, 24 PoE+ Ports, 2 RJ45 Ports, 2 SFP Ports, 370W, IP Camera Recognition, Unique Value for CCTV Network

    Model: RG-ES228GS-P | SKU: RG-ES228GS-P
    Regular price $332.09 USD
    Regular price $0.00 USD Sale price $332.09 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • 8-port EPON OLT, 16 Uplink ports (8 x GE RJ45 + 4 x 1G SFP + 4 x 10G SFP+), up to 512 ONUs
    V-SOL

    8-port EPON OLT, 16 Uplink ports (8 x GE RJ45 + 4 x 1G SFP + 4 x 10G SFP+), up to 512 ONUs

    Model: V1600-D8 | SKU: V1600-D8
    V-SOL

    8-port EPON OLT, 16 Uplink ports (8 x GE RJ45 + 4 x 1G SFP + 4 x 10G SFP+), up to 512 ONUs

    Model: V1600-D8 | SKU: V1600-D8
    Regular price $757.85 USD
    Regular price $0.00 USD Sale price $757.85 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • NVR 4K | 8 PoE Ports | 16 IP Channels | NDAA Compliant | Supports FEN
    IDIS

    NVR 4K | 8 PoE Ports | 16 IP Channels | NDAA Compliant | Supports FEN

    Model: DR-2516P(US) | SKU: DR-2516P(US)
    Sale
    IDIS

    NVR 4K | 8 PoE Ports | 16 IP Channels | NDAA Compliant | Supports FEN

    Model: DR-2516P(US) | SKU: DR-2516P(US)
    Regular price $1,342.18 USD
    Regular price $1,677.73 USD Sale price $1,342.18 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
  • 2 ft Directional Antenna, 36 dBi, 10.1-12 GHz - Compatible with B11 Radios and Ubiquiti AF11 Series, Includes Precision Mount
    JIROUS

    2 ft Directional Antenna, 36 dBi, 10.1-12 GHz - Compatible with B11 Radios and Ubiquiti AF11 Series, Includes Precision Mount

    Model: JRMD68010/11RA | SKU: JRMD68010/11RA
    JIROUS

    2 ft Directional Antenna, 36 dBi, 10.1-12 GHz - Compatible with B11 Radios and Ubiquiti AF11 Series, Includes Precision Mount

    Model: JRMD68010/11RA | SKU: JRMD68010/11RA
    Regular price $409.80 USD
    Regular price $0.00 USD Sale price $409.80 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • Directional Antenna, 3.280 ft Diameter, 4.9-6.4 GHz, Gain 34 DBi with SLANT, 2 N-Female Connectors, Includes Mounting
    NETPOINT

    Directional Antenna, 3.280 ft Diameter, 4.9-6.4 GHz, Gain 34 DBi with SLANT, 2 N-Female Connectors, Includes Mounting

    Model: NP2GEN2 | SKU: NP2GEN2
    Sale
    NETPOINT

    Directional Antenna, 3.280 ft Diameter, 4.9-6.4 GHz, Gain 34 DBi with SLANT, 2 N-Female Connectors, Includes Mounting

    Model: NP2GEN2 | SKU: NP2GEN2
    Regular price $493.48 USD
    Regular price $616.85 USD Sale price $493.48 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Rack Enclosure, Capacity for 20 Rack Units, 21.77 in wide, 48.90 in deep, Double doors with adjustable front and intermediate posts, White color
    LINKEDPRO BY EPCOM

    Rack Enclosure, Capacity for 20 Rack Units, 21.77 in wide, 48.90 in deep, Double doors with adjustable front and intermediate posts, White color

    Model: LF-RE-06-05-20UW | SKU: LF-RE-06-05-20UW
    Sale
    LINKEDPRO BY EPCOM

    Rack Enclosure, Capacity for 20 Rack Units, 21.77 in wide, 48.90 in deep, Double doors with adjustable front and intermediate posts, White color

    Model: LF-RE-06-05-20UW | SKU: LF-RE-06-05-20UW
    Regular price $534.88 USD
    Regular price $668.60 USD Sale price $534.88 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
  • 28-Port Gigabit Layer 2 Cloud Managed Non-PoE Switch with 24 Gigabit Ports and 4 SFP Ports, Multiple Security Policies to Protect Your Network, Lifetime Management on Ruijie Cloud Anytime, Anywhere
    REYEE

    28-Port Gigabit Layer 2 Cloud Managed Non-PoE Switch with 24 Gigabit Ports and 4 SFP Ports, Multiple Security Policies to Protect Your Network, Lifetime Management on Ruijie Cloud Anytime, Anywhere

    Model: RG-NBS3100-24GT4SFP(US) | SKU: RG-NBS3100-24GT4SFP(US)
    Sale
    REYEE

    28-Port Gigabit Layer 2 Cloud Managed Non-PoE Switch with 24 Gigabit Ports and 4 SFP Ports, Multiple Security Policies to Protect Your Network, Lifetime Management on Ruijie Cloud Anytime, Anywhere

    Model: RG-NBS3100-24GT4SFP(US) | SKU: RG-NBS3100-24GT4SFP(US)
    Regular price $301.38 USD
    Regular price $376.73 USD Sale price $301.38 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • ePMP4600 MU-MIMO 4x4 Base Station / Wi-Fi 6E (802.11ax) / 5725 - 7125 MHz / up to 120 subscribers / up to 4 Gbps
    CAMBIUM NETWORKS

    ePMP4600 MU-MIMO 4x4 Base Station / Wi-Fi 6E (802.11ax) / 5725 - 7125 MHz / up to 120 subscribers / up to 4 Gbps

    Model: C060940A121A | SKU: C060940A121A
    CAMBIUM NETWORKS

    ePMP4600 MU-MIMO 4x4 Base Station / Wi-Fi 6E (802.11ax) / 5725 - 7125 MHz / up to 120 subscribers / up to 4 Gbps

    Model: C060940A121A | SKU: C060940A121A
    Regular price $680.21 USD
    Regular price $0.00 USD Sale price $680.21 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • Marine Base antenna, HF, SHAKESPEARE, Frequency Range 2-30 MHz, Power 1000 W, Length 23 ft / 7m, 3 sections.
    SHAKESPEARE

    Marine Base antenna, HF, SHAKESPEARE, Frequency Range 2-30 MHz, Power 1000 W, Length 23 ft / 7m, 3 sections.

    Model: 393 | SKU: 393
    Sale
    SHAKESPEARE

    Marine Base antenna, HF, SHAKESPEARE, Frequency Range 2-30 MHz, Power 1000 W, Length 23 ft / 7m, 3 sections.

    Model: 393 | SKU: 393
    Regular price $455.39 USD
    Regular price $569.24 USD Sale price $455.39 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Industrial 4G LTE Dual SIM Router (4.5) Cat6, RUTX11100400, up to 300Mbps, 4 Gigabit Ports, Wi-Fi Wave-2 802.11ac up to 867 Mbps, Dual-SIM, USB, Region: USA. Certificates: AT&T, T-Mobile Verizon. USA power supply
    Teltonika

    Industrial 4G LTE Dual SIM Router (4.5) Cat6, RUTX11100400, up to 300Mbps, 4 Gigabit Ports, Wi-Fi Wave-2 802.11ac up to 867 Mbps, Dual-SIM, USB, Region: USA. Certificates: AT&T, T-Mobile Verizon. USA power supply

    Model: RUTX11 | SKU: RUTX11
    Sale
    Teltonika

    Industrial 4G LTE Dual SIM Router (4.5) Cat6, RUTX11100400, up to 300Mbps, 4 Gigabit Ports, Wi-Fi Wave-2 802.11ac up to 867 Mbps, Dual-SIM, USB, Region: USA. Certificates: AT&T, T-Mobile Verizon. USA power supply

    Model: RUTX11 | SKU: RUTX11
    Regular price $572.96 USD
    Regular price $716.20 USD Sale price $572.96 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
  • 24-Port 1GE RJ45 Layer 3 Managed Access Switch with PoE+, 4-Port 10GE Uplink, VSU, Realizing Flexible Networking and High Performance, Multiple Management Modes Allowing Simplified and Easy Network Maintenance
    RUIJIE

    24-Port 1GE RJ45 Layer 3 Managed Access Switch with PoE+, 4-Port 10GE Uplink, VSU, Realizing Flexible Networking and High Performance, Multiple Management Modes Allowing Simplified and Easy Network Maintenance

    Model: RG-CS83-24GT4XS-PD | SKU: RG-CS83-24GT4XS-PD
    RUIJIE

    24-Port 1GE RJ45 Layer 3 Managed Access Switch with PoE+, 4-Port 10GE Uplink, VSU, Realizing Flexible Networking and High Performance, Multiple Management Modes Allowing Simplified and Easy Network Maintenance

    Model: RG-CS83-24GT4XS-PD | SKU: RG-CS83-24GT4XS-PD
    Regular price $1,133.10 USD
    Regular price $0.00 USD Sale price $1,133.10 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • NVR 4K | 16 POE Ports | 32 Channels | NDAA Compliant | Supports FEN | Supports up to 252TB
    IDIS

    NVR 4K | 16 POE Ports | 32 Channels | NDAA Compliant | Supports FEN | Supports up to 252TB

    Model: DR-6532P | SKU: DR-6532P
    IDIS

    NVR 4K | 16 POE Ports | 32 Channels | NDAA Compliant | Supports FEN | Supports up to 252TB

    Model: DR-6532P | SKU: DR-6532P
    Regular price $1,744.20 USD
    Regular price $0.00 USD Sale price $1,744.20 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • Reyee High-performance Cloud Managed Security Router, Up to 1000 Clients, 2.5Gbps Throughput, 2 SFP Ports
    RUIJIE

    Reyee High-performance Cloud Managed Security Router, Up to 1000 Clients, 2.5Gbps Throughput, 2 SFP Ports

    Model: RGNBR6210E | SKU: RGNBR6210E
    RUIJIE

    Reyee High-performance Cloud Managed Security Router, Up to 1000 Clients, 2.5Gbps Throughput, 2 SFP Ports

    Model: RGNBR6210E | SKU: RGNBR6210E
    Regular price $695.70 USD
    Regular price $0.00 USD Sale price $695.70 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • 52-Port Gigabit Layer 2 Cloud Managed PoE Switch, 48 Gigabit PoE+ Ports and 4 SFP, 370W, Multiple Security Policies Protect Your Network, Lifetime Management on Ruijie Cloud at Anytime, Anywhere
    RUIJIE

    52-Port Gigabit Layer 2 Cloud Managed PoE Switch, 48 Gigabit PoE+ Ports and 4 SFP, 370W, Multiple Security Policies Protect Your Network, Lifetime Management on Ruijie Cloud at Anytime, Anywhere

    Model: RGNBS310048GT4SFPP | SKU: RGNBS310048GT4SFPP
    RUIJIE

    52-Port Gigabit Layer 2 Cloud Managed PoE Switch, 48 Gigabit PoE+ Ports and 4 SFP, 370W, Multiple Security Policies Protect Your Network, Lifetime Management on Ruijie Cloud at Anytime, Anywhere

    Model: RGNBS310048GT4SFPP | SKU: RGNBS310048GT4SFPP
    Regular price $856.55 USD
    Regular price $0.00 USD Sale price $856.55 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • Indoor / Outdoor Micro Mullion Multi-Format Proximity Reader, 125 kHz
    ROSSLARE SECURITY PRODUCTS

    Indoor / Outdoor Micro Mullion Multi-Format Proximity Reader, 125 kHz

    Model: AY-K12 | SKU: AY-K12
    Sale
    ROSSLARE SECURITY PRODUCTS

    Indoor / Outdoor Micro Mullion Multi-Format Proximity Reader, 125 kHz

    Model: AY-K12 | SKU: AY-K12
    Regular price $62.94 USD
    Regular price $78.67 USD Sale price $62.94 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • NVR 4K | 16 POE Ports | 32 Channels | NDAA Compliant | Supports FEN | Supports up to 252TB | Embedded Video Analytics
    IDIS

    NVR 4K | 16 POE Ports | 32 Channels | NDAA Compliant | Supports FEN | Supports up to 252TB | Embedded Video Analytics

    Model: DR6532P(US) | SKU: DR6532P(US)
    Sale
    IDIS

    NVR 4K | 16 POE Ports | 32 Channels | NDAA Compliant | Supports FEN | Supports up to 252TB | Embedded Video Analytics

    Model: DR6532P(US) | SKU: DR6532P(US)
    Regular price $3,515.28 USD
    Regular price $4,394.10 USD Sale price $3,515.28 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
  • Smart Omni Antenna 4 Sectors, 4.9 - 6.4 GHz, Beamforming Technology Designed for A5c by Mimosa Networks
    MIMOSA NETWORKS

    Smart Omni Antenna 4 Sectors, 4.9 - 6.4 GHz, Beamforming Technology Designed for A5c by Mimosa Networks

    Model: N5-360 | SKU: N5-360
    Sale
    MIMOSA NETWORKS

    Smart Omni Antenna 4 Sectors, 4.9 - 6.4 GHz, Beamforming Technology Designed for A5c by Mimosa Networks

    Model: N5-360 | SKU: N5-360
    Regular price $430.55 USD
    Regular price $538.19 USD Sale price $430.55 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Dish Antenna for B11 Radio, Circular Connector, 10.1 ~ 12 GHz,  3.93 ft (1.2 m) Diameter, Mount included
    JIROUS

    Dish Antenna for B11 Radio, Circular Connector, 10.1 ~ 12 GHz, 3.93 ft (1.2 m) Diameter, Mount included

    Model: JRMD120010/11RA | SKU: JRMD120010/11RA
    Sale
    JIROUS

    Dish Antenna for B11 Radio, Circular Connector, 10.1 ~ 12 GHz, 3.93 ft (1.2 m) Diameter, Mount included

    Model: JRMD120010/11RA | SKU: JRMD120010/11RA
    Regular price $1,543.38 USD
    Regular price $1,929.23 USD Sale price $1,543.38 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
  • Industrial WiFi Access Point, Wave 2, MU-MIMO, Dual Band, High Coverage, 1267 Mbps, 256 concurrent devices
    ALTAI TECHNOLOGIES

    Industrial WiFi Access Point, Wave 2, MU-MIMO, Dual Band, High Coverage, 1267 Mbps, 256 concurrent devices

    Model: VX-200 | SKU: VX-200
    ALTAI TECHNOLOGIES

    Industrial WiFi Access Point, Wave 2, MU-MIMO, Dual Band, High Coverage, 1267 Mbps, 256 concurrent devices

    Model: VX-200 | SKU: VX-200
    Regular price $542.70 USD
    Regular price $0.00 USD Sale price $542.70 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • NVR 4K | 8 POE Ports | 8 Channels | NDAA Compliant | Supports FEN | Supports up to 124TB  | Embedded Video Analytics
    IDIS

    NVR 4K | 8 POE Ports | 8 Channels | NDAA Compliant | Supports FEN | Supports up to 124TB | Embedded Video Analytics

    Model: DR-6508P | SKU: DR-6508P
    IDIS

    NVR 4K | 8 POE Ports | 8 Channels | NDAA Compliant | Supports FEN | Supports up to 124TB | Embedded Video Analytics

    Model: DR-6508P | SKU: DR-6508P
    Regular price $1,457.10 USD
    Regular price $0.00 USD Sale price $1,457.10 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • LINKEDPRO BY FIBERHOME OC-ADSS-72C-S100 | ADSS Aerial Fiber Optic Cable 72-Fiber Single-Mode G.652D | 1 km (3,280 ft) | 100 m Span | GPON
    LINKEDPRO BY FIBERHOME

    LINKEDPRO BY FIBERHOME OC-ADSS-72C-S100 | ADSS Aerial Fiber Optic Cable 72-Fiber Single-Mode G.652D | 1 km (3,280 ft) | 100 m Span | GPON

    Model: OC-ADSS-72C-S100 | SKU: OC-ADSS-72C-S100
    Sold out
    LINKEDPRO BY FIBERHOME

    LINKEDPRO BY FIBERHOME OC-ADSS-72C-S100 | ADSS Aerial Fiber Optic Cable 72-Fiber Single-Mode G.652D | 1 km (3,280 ft) | 100 m Span | GPON

    Model: OC-ADSS-72C-S100 | SKU: OC-ADSS-72C-S100
    Regular price $822.84 USD
    Regular price $0.00 USD Sale price $822.84 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sold out
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Nuo Networks

Technology and supply chain partner for professional networking, video surveillance, and commercial telecom systems.

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🇺🇸 🇲🇽 US-MEXICO BINATIONAL OPERATIONS & FIELD EXECUTION

Turnkey Cross-Border Infrastructure Deployment on Mexican Soil

Connecting US technology leaders, general contractors, OEMs, and nearshoring operators with fully legal, boots-on-the-ground engineering across Mexico.

🏛️
Dual-Nation Corporate Structure
Contract with Nuo Networks Inc. (Delaware C-Corp, USA) while physical field installation is deployed by our legally established Mexican corporation (S.A. de C.V.) with full SAT & IMSS compliance.
🏭
Nearshoring & Industrial Hubs
Active engineering coverage across major manufacturing corridors: Tijuana, Monterrey, Ciudad Juárez, Guadalajara, Querétaro, the Bajío, and Mexico City.
🛠️
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Turnkey certified deployments: structured cabling (Cat6/Cat6A), 10G optical fiber fusion, enterprise Wi-Fi 7, CCTV surveillance, and access control.
💵
Bilateral US / Mexico Invoicing
Contract and pay in USD through Nuo Networks Inc. (Delaware C-Corp via ACH/Wire) or in MXN with Mexican fiscal deductible invoice (Factura CFDI).
Have an upcoming project or tender in Mexico? Connect directly with our bilingual cross-border project engineering team.
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    Nuo Networks B2B Warranty & RMA Policy

    Official warranty guidelines, RMA procedures, and return standards for enterprise telecom, CCTV, networking, and access control hardware.

    Toll-Free Support: +1 (888) 306-4555 • B2B WhatsApp: +1 (424) 355-3283 • RMA Inquiries: rma@nuo-networks.com

    1. General Warranty Coverage

    All commercial hardware supplied by Nuo Networks is backed by authorized manufacturer warranty terms (via EPCOM USA). Products must be installed and operated according to manufacturer technical specifications and environmental guidelines.

    Important: We strongly recommend retaining all original retail packaging, internal boxes, and anti-static bags for at least 60 days from the purchase date to facilitate RMA processing.

    2. Pre-RMA Technical Troubleshooting

    Before requesting a return, contractors and integrators are required to perform basic technical verification:

    • Verify operating voltage and power supply polarity/amperage (especially PoE budgets).
    • Review installation pinouts, termination standards (T568B), and official product manuals.
    • Test suspect unit on a verified alternative port or workbench environment.
    • Contact our engineering team at +1 (888) 306-4555 or via WhatsApp at +1 (424) 355-3283 for remote diagnostics.

    3. Warranty Periods by Product Category

    Equipment Category Standard Period Conditions & Details
    Commercial Hardware (New) 1 to 5 Years 1-year standard against factory defects. Select enterprise switches, patch panels, and antennas carry 3 to 5-year coverage.
    Surveillance Hard Drives 1 to 3 Years Factory warranty on Western Digital Purple and Seagate SkyHawk surveillance storage drives.
    Backup Batteries & Power Cells 6 to 12 Months Based on manufacturer-rated operational service life. Terminals must be inspected regularly.
    Consumables & Spare Parts 30 Days Strobes, replacement circuit boards, bulbs, power adapters, and internal fuses.
    Refurbished / Graded Gear 6 to 12 Months Grade A*: Same as new. Grade B*: 1 year. Grade C*: 6 months. Grade D* & Clearance: Sold as-is.

    4. Step-by-Step RMA Procedure

    1

    Obtain RMA Authorization

    Contact support at +1 (888) 306-4555 or rma@nuo-networks.com. Unsolicited shipments without a valid RMA number will be rejected.

    2

    Secure Packaging

    Pack items in original retail boxes. Write the RMA number on the packing slip inside and on the outer shipping label. Never write directly on retail product packaging.

    3

    Ship to Authorized RMA Hub

    Ship insured via UPS, FedEx, or DHL to your nearest regional repair fulfillment facility.

    4

    Bench Evaluation & Return

    Our lab tests and resolves warranty units within 5 to 7 business days. Nuo Networks covers ground return freight on approved warranty claims.

    5. Authorized RMA Hubs

    Ship approved RMA returns to the facility specified on your RMA document:

    Texas Master RMA Center:
    Nuo Networks / EPCOM Returns
    1630 E Paisano Dr.
    El Paso, TX 79901
    Florida Regional RMA Hub:
    Nuo Networks / EPCOM Returns
    2741 NW 82nd Ave #106
    Miami, FL 33122

    6. Warranty Exclusions

    Warranty coverage is voided under the following circumstances:

    • Removed, defaced, or altered manufacturer serial numbers and barcodes.
    • Power surge or lightning damage without certified surge protection devices (SPDs).
    • Physical abuse, dropped units, internal burns, or moisture/liquid intrusion.
    • Unauthorized board-level modifications or non-official firmware modifications.
    • Data Loss: Customer is responsible for system backups. Nuo Networks is not liable for lost CCTV footage or configurations.

    Important Restrictions on Merchandise Returns:

    1. Cut Bulk Cable: Spools or reels of Cat6, fiber optic, or coaxial cable that have been cut, pulled, or altered are strictly non-returnable.
    2. Software & Cloud Licenses: Digital activation keys, VMS licenses, and platform renewals are non-returnable once generated.
    3. Commercial Return Window: Remorse or stock returns must be requested within 30 days of invoice date in factory-sealed, resalable condition. A standard 15% restocking fee applies.
    4. Store Credit Only: Approved commercial returns are credited to the customer account for future equipment orders; cash refunds are not issued.
    5. Carrier Shipping Damage: Inspect cartons upon UPS/FedEx arrival. If outer packaging shows severe transit damage, refuse the package or take photos and notify support@nuo-networks.com within 48 hours.

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