Política de envío
Orders $500 & Above
AUTOMATIC
FREE Ground
Standard 2–5 business day delivery across all 48 continental states. No code needed.
Orders Under $500
PREDICTABLE
$14.99 Flat Rate
Standard ground delivery for all small parcel hardware orders regardless of item count.
Dispatch Speed
SAME DAY
2:00 PM CST Cut-Off
Orders for in-stock equipment confirmed Mon–Fri before 2 PM CST dispatch same day.
1. Overview & Fulfillment Network
Nuo Networks Inc. provides enterprise IT infrastructure, wireless networking, cyber-physical security, and commercial telecommunications hardware. All commercial inventory is fulfilled directly through our centralized Tier-1 distribution centers located in:
📍 Miami (Doral), FL
2741 NW 82nd Ave, Doral, FL 33122
📍 El Paso, TX
1630 E. Paisano Dr., El Paso, TX 79901
📍 San Antonio, TX
5715 Kenwick St., San Antonio, TX 78238
All equipment dispatched is 100% brand-new, factory-sealed in industrial packaging, and backed by comprehensive manufacturer warranties.
2. Standard Shipping Rates & Thresholds (Lower 48 U.S. States)
| Order Value (USD) | Carrier & Service | Estimated Transit | Customer Cost |
|---|---|---|---|
| $500.00 and above | Standard Ground (UPS / FedEx) | 2 – 5 Business Days | FREE ($0.00) |
| Orders Under $500.00 | Standard Ground Flat-Rate | 2 – 5 Business Days | $14.99 USD |
| Expedited Air Options | UPS 2nd Day Air / Next Day Air | 1 – 2 Business Days | Quoted at checkout |
• Automatic Application: No coupon or promo code required. Applied directly at checkout.
• Threshold Calculation: The $500 free shipping qualification is determined based on merchandise subtotal before sales tax and after applicable trade discounts.
• Threshold Calculation: The $500 free shipping qualification is determined based on merchandise subtotal before sales tax and after applicable trade discounts.
3. Order Processing & Same-Day Dispatch
- Rapid Turnaround: Most in-stock small parcel items ship within 1 business day.
- Daily Cut-Off Time: Orders confirmed Monday through Friday before 2:00 PM CST (3:00 PM EST) dispatch the same business day.
- Multi-Warehouse Shipments: If an order contains items originating from separate hubs (e.g., Texas and Florida), packages may arrive in multiple shipments with separate tracking numbers at no extra shipping cost.
⚠️ Excluded Products & Heavy Cargo (LTL Freight)
In accordance with commercial carrier weight safety standards and parcel size limits, the following heavy or bulk industrial categories are excluded from Free Ground Shipping and the $14.99 Flat-Rate promotion:
• Server Racks, Data Cabinets & Enclosures (wall-mount & 42U)
• Cables & Bulk Fiber Optic Spools (master wooden reels)
• Industrial Backup Batteries & Energy Banks
• High-Capacity UPS / Power Backup Units
• Communication Towers, Guyed Sections & Mast Poles
• Large Commercial Antennas, Radomes & Dish Assemblies
• Solar Panels & Heavy Array Mountings
* Standard commercial carrier freight rates (LTL / Less-Than-Truckload) apply to excluded products. Rates will be quoted or adjusted prior to carrier dispatch.
5. Geographic Scope & Restrictions
- Applicable Region: Lower 48 Contiguous United States only.
-
Non-Contiguous Destinations: Excludes Alaska (AK), Hawaii (HI), Puerto Rico (PR), U.S. Virgin Islands, Guam, and military APO/FPO addresses. Inquire at
contact@nuo-networks.comfor air forwarding quotes. - Physical Addresses Required: Commercial parcel carriers (UPS / FedEx Ground) require a verified street address and cannot deliver to P.O. Boxes.
Nuo Networks Inc. — Logistics & Support Desk
131 Continental Dr, Suite 305, Newark, DE 19713, USA
📞 Phone: +1 (424) 355-3283
✉️ Email: contact@nuo-networks.com
⏱️ Hours: Mon–Fri 8:00 AM – 6:00 PM CST