We deliver turnkey solutions for enterprise video surveillance, long-range wireless links, and structured network infrastructure with preferred distributor pricing across the United States.
Request Project Quote NowSpecify your project parameters. Our interactive engine configures recommended EPCOM hardware, calculating power budgets, switching topology, and storage requirements for US commercial deployments.
Real-time status for commercial orders, EPCOM Texas & Florida fulfillment hubs, and UPS/FedEx tracking.
Official warranty guidelines, RMA procedures, and return standards for enterprise telecom, CCTV, networking, and access control hardware.
All commercial hardware supplied by Nuo Networks is backed by authorized manufacturer warranty terms (via EPCOM USA). Products must be installed and operated according to manufacturer technical specifications and environmental guidelines.
Before requesting a return, contractors and integrators are required to perform basic technical verification:
| Equipment Category | Standard Period | Conditions & Details |
|---|---|---|
| Commercial Hardware (New) | 1 to 5 Years | 1-year standard against factory defects. Select enterprise switches, patch panels, and antennas carry 3 to 5-year coverage. |
| Surveillance Hard Drives | 1 to 3 Years | Factory warranty on Western Digital Purple and Seagate SkyHawk surveillance storage drives. |
| Backup Batteries & Power Cells | 6 to 12 Months | Based on manufacturer-rated operational service life. Terminals must be inspected regularly. |
| Consumables & Spare Parts | 30 Days | Strobes, replacement circuit boards, bulbs, power adapters, and internal fuses. |
| Refurbished / Graded Gear | 6 to 12 Months | Grade A*: Same as new. Grade B*: 1 year. Grade C*: 6 months. Grade D* & Clearance: Sold as-is. |
Contact support at +1 (888) 306-4555 or rma@nuo-networks.com. Unsolicited shipments without a valid RMA number will be rejected.
Pack items in original retail boxes. Write the RMA number on the packing slip inside and on the outer shipping label. Never write directly on retail product packaging.
Ship insured via UPS, FedEx, or DHL to your nearest regional repair fulfillment facility.
Our lab tests and resolves warranty units within 5 to 7 business days. Nuo Networks covers ground return freight on approved warranty claims.
Ship approved RMA returns to the facility specified on your RMA document:
Warranty coverage is voided under the following circumstances:
$0.00 USD
