Skip to content
FREE SHIPPING Free Ground Shipping on Orders Over $500 • Flat-Rate $14.99 Under $500 (Contiguous U.S.)
24/7 PHONE CALLS 📞 +1 (888) 306-4555 ⚡ Orders before 2:00 PM CST ship same day Track Order → Shipping Policy →
Nuo Networks
Deliver to
United States
Networking Two-Way Radios CCTV & Cameras
CALL 24/7
🇺🇸
Hello, Sign In
My Account
Returns &
Orders
0
24/7 Customer Service +1 (888) 306-4555
TAP TO CALL
⭐ Top Picks for You
Enterprise Networking
All Managed Switches & Networking LinkedPro Network Hardware Syscom Infrastructure
Radio Communication
ICOM Professional Radios Kenwood Communications Astron Regulated Power All Radiocommunications
Video Surveillance
All Video Surveillance Gear IP & Analog Cameras NVR & DVR Recorders EPCOM Security Biometric Access Control
Structured Cabling & Power
Cat6/Cat6A & Patch Panels Industrial Power Supplies Belden Industrial Cables
24/7 Support: +1 (888) 306-4555 Toll-Free Calls • Alex AI Desk
CALL 24/7

VIDEO SURVEILLANCE ▸

TOP
  • IP & Analog Cameras
  • NVR & DVR Recorders
  • Surveillance Hard Drives
  • Power Supplies & PoE
  • Coaxial & UTP Cabling
  • Transceivers & Baluns
  • Dash Cams & Body Cams
  • Solar Surveillance & Sensors

CONTROL & NETWORKING ▸

  • Mesh Systems & Wi-Fi 7 TOP
  • Biometric Access Control
  • Network Switches & Routers
  • Network & IT Infrastructure
  • Security Firewalls (NGFW)
  • Load Balancers & Gateways
  • Structured Cabling & Racks
  • Cat6/Cat6A Spools & Cords
  • 60, 70 & 80 GHz Wireless Links

INTRUSION & PRO AUDIO ▸

  • Commercial Alarm Systems
  • Intrusion & Smart Automation
  • Fire & Smoke Detection
  • Commercial Pro Audio
  • Hybrid A/V & Intercom Systems
  • Industrial IoT & GPS Telematics NEW
  • Industrial Safety & Protection

TELECOM & POWER ▸

TOP
  • 📡 Two-Way Radios & Transceivers ICOM / KENWOOD
  • ⚡ Industrial Power Supplies ASTRON
  • ICOM Handhelds & Mobiles
  • Kenwood Base Stations
  • Astron Regulated DC Supplies
  • Communication Towers & Brackets
  • RF Surge & Lightning Protection
  • UHF / VHF Combiners & Cavities
B2B ENGINEERING

Are You an Integrator or Managing a Large Project?

We deliver turnkey solutions for enterprise video surveillance, long-range wireless links, and structured network infrastructure with preferred distributor pricing across the United States.

Request Project Quote Now
ENTERPRISE B2B TOOL

⚡ Network & Surveillance System Builder

Specify your project parameters. Our interactive engine configures recommended EPCOM hardware, calculating power budgets, switching topology, and storage requirements for US commercial deployments.

RECOMMENDED BOM ARCHITECTURE Ready for Immediate Procurement
• Core Switch: 24-Port Gigabit Managed PoE+ (370W Budget) + 4x 10G SFP+
• Surveillance: 16-Channel 4K H.265+ NVR + 8MP WDR IP Dome Cameras
• Power Backup: 1500VA / 1350W Pure Sine Wave Online Rackmount UPS
• Infrastructure: 24-Port Cat6A Shielded Patch Panel + 12U Wall Cabinet
Request Official US Engineer Quotation (WhatsApp)
  1. Home
  2. ›
  3. Search: alarm system

Search results

  • UC + Networking Convergence Solutions, 4 in 1: Firewall, Router, PBX IP and PoE Switch
    GRANDSTREAM

    UC + Networking Convergence Solutions, 4 in 1: Firewall, Router, PBX IP and PoE Switch

    Model: GCC6010 | SKU: GCC6010
    Sale
    GRANDSTREAM

    UC + Networking Convergence Solutions, 4 in 1: Firewall, Router, PBX IP and PoE Switch

    Model: GCC6010 | SKU: GCC6010
    Regular price $356.86 USD
    Regular price $446.08 USD Sale price $356.86 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Galvanized Pole for electric fence applications
    YONUSA

    Galvanized Pole for electric fence applications

    Model: FENCEPOST3 | SKU: FENCEPOST3
    Sale
    YONUSA

    Galvanized Pole for electric fence applications

    Model: FENCEPOST3 | SKU: FENCEPOST3
    Regular price $7.05 USD
    Regular price $8.81 USD Sale price $7.05 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • UHF-800 Band Pass-Band Reject Duplexer,  764-869 / 806-869 MHz, 4Cav.(4" Dia.) 45 MHz, N Females.
    TX RX SYSTEMS INC.

    UHF-800 Band Pass-Band Reject Duplexer, 764-869 / 806-869 MHz, 4Cav.(4" Dia.) 45 MHz, N Females.

    Model: 28-83E-01A | SKU: 28-83E-01A
    Sale
    TX RX SYSTEMS INC.

    UHF-800 Band Pass-Band Reject Duplexer, 764-869 / 806-869 MHz, 4Cav.(4" Dia.) 45 MHz, N Females.

    Model: 28-83E-01A | SKU: 28-83E-01A
    Regular price $2,518.99 USD
    Regular price $3,148.99 USD Sale price $2,518.99 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
  • Junction Box for Turret/Eyeball Cameras
    SYSCOM VIDEO

    Junction Box for Turret/Eyeball Cameras

    Model: DS-1280ZJ-M-AX | SKU: DS-1280ZJ-M-AX
    Sale
    SYSCOM VIDEO

    Junction Box for Turret/Eyeball Cameras

    Model: DS-1280ZJ-M-AX | SKU: DS-1280ZJ-M-AX
    Regular price $37.59 USD
    Regular price $46.99 USD Sale price $37.59 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • NVR 4K | 8 POE Ports | 8 Channels | NDAA Compliant | Supports FEN | Supports up to 124TB  | Embedded Video Analytics
    IDIS

    NVR 4K | 8 POE Ports | 8 Channels | NDAA Compliant | Supports FEN | Supports up to 124TB | Embedded Video Analytics

    Model: DR-6508P | SKU: DR-6508P
    IDIS

    NVR 4K | 8 POE Ports | 8 Channels | NDAA Compliant | Supports FEN | Supports up to 124TB | Embedded Video Analytics

    Model: DR-6508P | SKU: DR-6508P
    Regular price $1,457.10 USD
    Regular price $0.00 USD Sale price $1,457.10 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • Simulcast  Controller Digital IDAS NXDN for VHF and UHF (To be installed inside TXRX Module)
    ICOM

    Simulcast Controller Digital IDAS NXDN for VHF and UHF (To be installed inside TXRX Module)

    Model: UC-FR5300 | SKU: UC-FR5300
    ICOM

    Simulcast Controller Digital IDAS NXDN for VHF and UHF (To be installed inside TXRX Module)

    Model: UC-FR5300 | SKU: UC-FR5300
    Regular price $668.25 USD
    Regular price $0.00 USD Sale price $668.25 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • DVR 5MP / 16 Channels TURBOHD + 8 Channels IP / Support 2 Hard Disk / Video Output FULL HD / H.265 / AHD, TVI, CVBS, CVI / 8 Channels Audio / Audio by Coaxitron / Cloud Video Recording
    EPCOM

    DVR 5MP / 16 Channels TURBOHD + 8 Channels IP / Support 2 Hard Disk / Video Output FULL HD / H.265 / AHD, TVI, CVBS, CVI / 8 Channels Audio / Audio by Coaxitron / Cloud Video Recording

    Model: EV4016-TURBO-GEN3 | SKU: EV4016-TURBO-GEN3
    EPCOM

    DVR 5MP / 16 Channels TURBOHD + 8 Channels IP / Support 2 Hard Disk / Video Output FULL HD / H.265 / AHD, TVI, CVBS, CVI / 8 Channels Audio / Audio by Coaxitron / Cloud Video Recording

    Model: EV4016-TURBO-GEN3 | SKU: EV4016-TURBO-GEN3
    Regular price $280.79 USD
    Regular price $0.00 USD Sale price $280.79 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • Local Hardware Network Controller, Manage up to 1000 Alta Labs Devices
    ALTA LABS

    Local Hardware Network Controller, Manage up to 1000 Alta Labs Devices

    Model: CONTROL-AL | SKU: CONTROL-AL
    Sale
    ALTA LABS

    Local Hardware Network Controller, Manage up to 1000 Alta Labs Devices

    Model: CONTROL-AL | SKU: CONTROL-AL
    Regular price $196.22 USD
    Regular price $245.28 USD Sale price $196.22 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • 1000VA/900W Online UPS / Rack/Tower / 120 Vca Input and Output / LCD Display / NEMA 5-15P Inlet
    EPCOM POWERLINE

    1000VA/900W Online UPS / Rack/Tower / 120 Vca Input and Output / LCD Display / NEMA 5-15P Inlet

    Model: EPU1000PRO | SKU: EPU1000PRO
    EPCOM POWERLINE

    1000VA/900W Online UPS / Rack/Tower / 120 Vca Input and Output / LCD Display / NEMA 5-15P Inlet

    Model: EPU1000PRO | SKU: EPU1000PRO
    Regular price $436.50 USD
    Regular price $0.00 USD Sale price $436.50 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • [ Face Recognition ] NVR 16MP/ 16 Channels IP / 16 POE Ports / Support 2 Hard Disk / Video Output in 4K / H.265+ / Cloud Video Recording
    EPCOM

    [ Face Recognition ] NVR 16MP/ 16 Channels IP / 16 POE Ports / Support 2 Hard Disk / Video Output in 4K / H.265+ / Cloud Video Recording

    Model: XR216/16-FR-GEN3 | SKU: XR216/16-FR-GEN3
    EPCOM

    [ Face Recognition ] NVR 16MP/ 16 Channels IP / 16 POE Ports / Support 2 Hard Disk / Video Output in 4K / H.265+ / Cloud Video Recording

    Model: XR216/16-FR-GEN3 | SKU: XR216/16-FR-GEN3
    Regular price $417.57 USD
    Regular price Sale price $417.57 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • 136-174MHz analog/digital IDAS repeater channel module
    ICOM

    136-174MHz analog/digital IDAS repeater channel module

    Model: URFR5300 61 USA | SKU: URFR5300 61 USA
    Sale
    ICOM

    136-174MHz analog/digital IDAS repeater channel module

    Model: URFR5300 61 USA | SKU: URFR5300 61 USA
    Regular price $1,367.84 USD
    Regular price $1,709.80 USD Sale price $1,367.84 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
  • 2 x 2 VIDEOWALL controller / Distributes video from 1 HDMI input to 4 screens / 1080p resolution at 60 Hz. / 3.5mm audio output / Full screen mode or clone mode / Very Easy to create a Video Wall
    EPCOM TITANIUM

    2 x 2 VIDEOWALL controller / Distributes video from 1 HDMI input to 4 screens / 1080p resolution at 60 Hz. / 3.5mm audio output / Full screen mode or clone mode / Very Easy to create a Video Wall

    Model: TT314VW | SKU: TT314VW
    Sale
    EPCOM TITANIUM

    2 x 2 VIDEOWALL controller / Distributes video from 1 HDMI input to 4 screens / 1080p resolution at 60 Hz. / 3.5mm audio output / Full screen mode or clone mode / Very Easy to create a Video Wall

    Model: TT314VW | SKU: TT314VW
    Regular price $595.32 USD
    Regular price $744.15 USD Sale price $595.32 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
  • PCB Gate Operator for Doorking Motors 6524/9024
    DKS DOORKING

    PCB Gate Operator for Doorking Motors 6524/9024

    Model: 4100-018 | SKU: 4100-018
    Sale
    DKS DOORKING

    PCB Gate Operator for Doorking Motors 6524/9024

    Model: 4100-018 | SKU: 4100-018
    Regular price $583.99 USD
    Regular price $730.00 USD Sale price $583.99 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
  • UHF Band Pass / Band Reject Duplexer, 400-470 MHz, 4 Cavities (4" Diameter) 5 MHz, 250 Watt, N Females.
    TELEWAVE, INC

    UHF Band Pass / Band Reject Duplexer, 400-470 MHz, 4 Cavities (4" Diameter) 5 MHz, 250 Watt, N Females.

    Model: TPRD-4544 | SKU: TPRD-4544
    TELEWAVE, INC

    UHF Band Pass / Band Reject Duplexer, 400-470 MHz, 4 Cavities (4" Diameter) 5 MHz, 250 Watt, N Females.

    Model: TPRD-4544 | SKU: TPRD-4544
    Regular price $3,524.39 USD
    Regular price Sale price $3,524.39 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • EPCOM XR432/16-GEN3 | Face Recognition NVR 8MP 4K | 32 IP Channels | 16 PoE Ports | 4 HDD | H.265+ | Cloud Recording
    EPCOM

    EPCOM XR432/16-GEN3 | Face Recognition NVR 8MP 4K | 32 IP Channels | 16 PoE Ports | 4 HDD | H.265+ | Cloud Recording

    Model: XR432/16-GEN3 | SKU: XR432/16-GEN3
    Sale
    EPCOM

    EPCOM XR432/16-GEN3 | Face Recognition NVR 8MP 4K | 32 IP Channels | 16 PoE Ports | 4 HDD | H.265+ | Cloud Recording

    Model: XR432/16-GEN3 | SKU: XR432/16-GEN3
    Regular price $538.19 USD
    Regular price $672.74 USD Sale price $538.19 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
  • 19" 45U Professional Cabinet for Telecommunications, Depth 1200mm, Standard Rack and Security Glass Door
    LINKEDPRO BY EPCOM

    19" 45U Professional Cabinet for Telecommunications, Depth 1200mm, Standard Rack and Security Glass Door

    Model: LP-60120-45U-R2 | SKU: LP-60120-45U-R2
    LINKEDPRO BY EPCOM

    19" 45U Professional Cabinet for Telecommunications, Depth 1200mm, Standard Rack and Security Glass Door

    Model: LP-60120-45U-R2 | SKU: LP-60120-45U-R2
    Regular price $2,120.40 USD
    Regular price $0.00 USD Sale price $2,120.40 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • Licencia MMP PRO de dispositivos Mimosa, nube de instancia privada, local e independiente para los clientes de Mimosa
    MIMOSA NETWORKS

    Licencia MMP PRO de dispositivos Mimosa, nube de instancia privada, local e independiente para los clientes de Mimosa

    Model: MMP-LICENSEC-EXTENDE-D-DEVICES | SKU: MMP-LICENSEC-EXTENDE-D-DEVICES
    MIMOSA NETWORKS

    Licencia MMP PRO de dispositivos Mimosa, nube de instancia privada, local e independiente para los clientes de Mimosa

    Model: MMP-LICENSEC-EXTENDE-D-DEVICES | SKU: MMP-LICENSEC-EXTENDE-D-DEVICES
    Regular price $9,560.25 USD
    Regular price $0.00 USD Sale price $9,560.25 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • 4G LTE PoC Radio with 2.4" Touch Screen
    NXRADIO

    4G LTE PoC Radio with 2.4" Touch Screen

    Model: NXPOC130-KIT-SIM-TEL | SKU: NXPOC130-KIT-SIM-TEL
    NXRADIO

    4G LTE PoC Radio with 2.4" Touch Screen

    Model: NXPOC130-KIT-SIM-TEL | SKU: NXPOC130-KIT-SIM-TEL
    Regular price $341.99 USD
    Regular price $0.00 USD Sale price $341.99 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • 3-Wire Lapel Microphone for HYTERA PD-706/ PD-786/ PT-580
    TXPRO

    3-Wire Lapel Microphone for HYTERA PD-706/ PD-786/ PT-580

    Model: TX-885-H05 | SKU: TX-885-H05
    Sale
    TXPRO

    3-Wire Lapel Microphone for HYTERA PD-706/ PD-786/ PT-580

    Model: TX-885-H05 | SKU: TX-885-H05
    Regular price $30.62 USD
    Regular price $38.27 USD Sale price $30.62 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • 2-way, outdoor speaker, 6.5' driver, 1' tweeter, bass enhancing radiator, quick lock mounting technology, 5 - 120 watts, 8Ω
    TRUAUDIO

    2-way, outdoor speaker, 6.5' driver, 1' tweeter, bass enhancing radiator, quick lock mounting technology, 5 - 120 watts, 8Ω

    Model: OP6-WT | SKU: OP6-WT
    Sale
    TRUAUDIO

    2-way, outdoor speaker, 6.5' driver, 1' tweeter, bass enhancing radiator, quick lock mounting technology, 5 - 120 watts, 8Ω

    Model: OP6-WT | SKU: OP6-WT
    Regular price $285.65 USD
    Regular price $357.06 USD Sale price $285.65 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • UHF 800/900 MHz, 260 Channels, Digital, 3 Watts, 2 Pin
    KENWOOD

    UHF 800/900 MHz, 260 Channels, Digital, 3 Watts, 2 Pin

    Model: NX3400K3S | SKU: NX3400K3S
    KENWOOD

    UHF 800/900 MHz, 260 Channels, Digital, 3 Watts, 2 Pin

    Model: NX3400K3S | SKU: NX3400K3S
    Regular price $1,222.19 USD
    Regular price $0.00 USD Sale price $1,222.19 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • 4-8ohms,2channel 60W ClassD mixer amplifier with mp3,bluetooth, echo, delay, repeat and recording
    EPCOM PROAUDIO

    4-8ohms,2channel 60W ClassD mixer amplifier with mp3,bluetooth, echo, delay, repeat and recording

    Model: EP2060W | SKU: EP2060W
    EPCOM PROAUDIO

    4-8ohms,2channel 60W ClassD mixer amplifier with mp3,bluetooth, echo, delay, repeat and recording

    Model: EP2060W | SKU: EP2060W
    Regular price $282.76 USD
    Regular price $0.00 USD Sale price $282.76 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • Annual license for 400 extra users in any Remote Connect plan (UCMRCPLUS, UCMRCPRO, UCMRCBUSINESS or UCMRCENTERPRISE)
    GRANDSTREAM

    Annual license for 400 extra users in any Remote Connect plan (UCMRCPLUS, UCMRCPRO, UCMRCBUSINESS or UCMRCENTERPRISE)

    Model: UCMRCADDON400U | SKU: UCMRCADDON400U
    GRANDSTREAM

    Annual license for 400 extra users in any Remote Connect plan (UCMRCPLUS, UCMRCPRO, UCMRCBUSINESS or UCMRCENTERPRISE)

    Model: UCMRCADDON400U | SKU: UCMRCADDON400U
    Regular price $378.00 USD
    Regular price $0.00 USD Sale price $378.00 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • 1
  • …
  • 18
  • 19
  • 20
  • 21
  • 22
  • …
  • 39
BE THE FIRST TO KNOW
Get the latest tech deals, hardware inventory drops, and enterprise solutions.
Free Ground Shipping Over $500
Flat-Rate $14.99 Under $500 • Continental US
100% Genuine Gear
Tier-1 verified commercial hardware
Dedicated B2B Support
Direct engineer & account assistance
Secure Transactions
PCI-DSS 256-bit encrypted checkout
Nuo Networks

Technology and supply chain partner for professional networking, video surveillance, and commercial telecom systems.

Shop by Category

  • Two-Way Radios
  • Networking & Switches
  • Video Surveillance
  • Structured Cabling
  • Top Picks & Deals

Service & Support

  • 📦 Track Your Order
  • Returns & RMA
  • Shipping Policy
  • About Us
  • CALL 24/7 📞 +1 (888) 306-4555 Toll-Free USA

Corporate Contact

Nuo Headquarters (USA) 🇺🇸 HQ Delaware
Nuo Networks Inc. 131 Continental Dr, Suite 305 Newark, DE 19713, US
📞 24/7 Support Line (Calls Only) +1 (888) 306-4555 Toll-Free USA • 24/7 Orders & Tracking
CALL 24/7
VISA MASTERCARD AMEX DISCOVER PAYPAL APPLE PAY WIRE TRANSFER
Shipping Policy · Refund Policy · Privacy Policy · Terms of Service · Direct Support
© 2026 Nuo Networks Inc. All rights reserved. | 131 Continental Dr, Newark, DE 19713, US
🇺🇸 🇲🇽 US-MEXICO BINATIONAL OPERATIONS & FIELD EXECUTION

Turnkey Cross-Border Infrastructure Deployment on Mexican Soil

Connecting US technology leaders, general contractors, OEMs, and nearshoring operators with fully legal, boots-on-the-ground engineering across Mexico.

🏛️
Dual-Nation Corporate Structure
Contract with Nuo Networks Inc. (Delaware C-Corp, USA) while physical field installation is deployed by our legally established Mexican corporation (S.A. de C.V.) with full SAT & IMSS compliance.
🏭
Nearshoring & Industrial Hubs
Active engineering coverage across major manufacturing corridors: Tijuana, Monterrey, Ciudad Juárez, Guadalajara, Querétaro, the Bajío, and Mexico City.
🛠️
Certified Field Engineering
Turnkey certified deployments: structured cabling (Cat6/Cat6A), 10G optical fiber fusion, enterprise Wi-Fi 7, CCTV surveillance, and access control.
💵
Bilateral US / Mexico Invoicing
Contract and pay in USD through Nuo Networks Inc. (Delaware C-Corp via ACH/Wire) or in MXN with Mexican fiscal deductible invoice (Factura CFDI).
Have an upcoming project or tender in Mexico? Connect directly with our bilingual cross-border project engineering team.
WhatsApp Project Line Email Direct Inquiry
  • Choosing a selection results in a full page refresh.
  • Opens in a new window.
Alex • 24/7 Voice Support CALL 24/7
Order Tracking, Inventory & Shipping Calls
📞 +1 (888) 306-4555
Prefer WhatsApp text? 💬 Chat +1 (424) 355-3283
REAL-TIME DISPATCH LOGISTICS

Track Your Hardware Shipment

Real-time status for commercial orders, EPCOM Texas & Florida fulfillment hubs, and UPS/FedEx tracking.

Quick Test:
No active order found matching your inquiry.
Order Details

#1024 • Valued Customer

IN TRANSIT
✓
Order Placed Verified
✓
EPCOM Hub Dallas/Miami
3
In Transit UPS / FedEx
4
Out for Delivery Destination Area
5
Delivered Signed
Carrier & Service UPS Ground Commercial
Tracking Number 1Z9999999999999999
Estimated Delivery Tomorrow before 4:30 PM CST
Dispatch Origin EPCOM Hub Dallas, TX
View Live GPS Tracking on Carrier Site (UPS/FedEx) →
Hardware Package Contents:
    Need direct order assistance? Alex (AI Voice Desk) can verify live orders and dispatch tracking SMS.
    Call +1 (888) 306-4555
    Commercial Hardware Guarantee

    Nuo Networks B2B Warranty & RMA Policy

    Official warranty guidelines, RMA procedures, and return standards for enterprise telecom, CCTV, networking, and access control hardware.

    Toll-Free Support: +1 (888) 306-4555 • B2B WhatsApp: +1 (424) 355-3283 • RMA Inquiries: rma@nuo-networks.com

    1. General Warranty Coverage

    All commercial hardware supplied by Nuo Networks is backed by authorized manufacturer warranty terms (via EPCOM USA). Products must be installed and operated according to manufacturer technical specifications and environmental guidelines.

    Important: We strongly recommend retaining all original retail packaging, internal boxes, and anti-static bags for at least 60 days from the purchase date to facilitate RMA processing.

    2. Pre-RMA Technical Troubleshooting

    Before requesting a return, contractors and integrators are required to perform basic technical verification:

    • Verify operating voltage and power supply polarity/amperage (especially PoE budgets).
    • Review installation pinouts, termination standards (T568B), and official product manuals.
    • Test suspect unit on a verified alternative port or workbench environment.
    • Contact our engineering team at +1 (888) 306-4555 or via WhatsApp at +1 (424) 355-3283 for remote diagnostics.

    3. Warranty Periods by Product Category

    Equipment Category Standard Period Conditions & Details
    Commercial Hardware (New) 1 to 5 Years 1-year standard against factory defects. Select enterprise switches, patch panels, and antennas carry 3 to 5-year coverage.
    Surveillance Hard Drives 1 to 3 Years Factory warranty on Western Digital Purple and Seagate SkyHawk surveillance storage drives.
    Backup Batteries & Power Cells 6 to 12 Months Based on manufacturer-rated operational service life. Terminals must be inspected regularly.
    Consumables & Spare Parts 30 Days Strobes, replacement circuit boards, bulbs, power adapters, and internal fuses.
    Refurbished / Graded Gear 6 to 12 Months Grade A*: Same as new. Grade B*: 1 year. Grade C*: 6 months. Grade D* & Clearance: Sold as-is.

    4. Step-by-Step RMA Procedure

    1

    Obtain RMA Authorization

    Contact support at +1 (888) 306-4555 or rma@nuo-networks.com. Unsolicited shipments without a valid RMA number will be rejected.

    2

    Secure Packaging

    Pack items in original retail boxes. Write the RMA number on the packing slip inside and on the outer shipping label. Never write directly on retail product packaging.

    3

    Ship to Authorized RMA Hub

    Ship insured via UPS, FedEx, or DHL to your nearest regional repair fulfillment facility.

    4

    Bench Evaluation & Return

    Our lab tests and resolves warranty units within 5 to 7 business days. Nuo Networks covers ground return freight on approved warranty claims.

    5. Authorized RMA Hubs

    Ship approved RMA returns to the facility specified on your RMA document:

    Texas Master RMA Center:
    Nuo Networks / EPCOM Returns
    1630 E Paisano Dr.
    El Paso, TX 79901
    Florida Regional RMA Hub:
    Nuo Networks / EPCOM Returns
    2741 NW 82nd Ave #106
    Miami, FL 33122

    6. Warranty Exclusions

    Warranty coverage is voided under the following circumstances:

    • Removed, defaced, or altered manufacturer serial numbers and barcodes.
    • Power surge or lightning damage without certified surge protection devices (SPDs).
    • Physical abuse, dropped units, internal burns, or moisture/liquid intrusion.
    • Unauthorized board-level modifications or non-official firmware modifications.
    • Data Loss: Customer is responsible for system backups. Nuo Networks is not liable for lost CCTV footage or configurations.

    Important Restrictions on Merchandise Returns:

    1. Cut Bulk Cable: Spools or reels of Cat6, fiber optic, or coaxial cable that have been cut, pulled, or altered are strictly non-returnable.
    2. Software & Cloud Licenses: Digital activation keys, VMS licenses, and platform renewals are non-returnable once generated.
    3. Commercial Return Window: Remorse or stock returns must be requested within 30 days of invoice date in factory-sealed, resalable condition. A standard 15% restocking fee applies.
    4. Store Credit Only: Approved commercial returns are credited to the customer account for future equipment orders; cash refunds are not issued.
    5. Carrier Shipping Damage: Inspect cartons upon UPS/FedEx arrival. If outer packaging shows severe transit damage, refuse the package or take photos and notify support@nuo-networks.com within 48 hours.

    Your cart is empty

    Continue shopping

    Have an account?

    Log in to check out faster.

    Shopping Cart

    Loading...

    Order special instructions

    Estimated total

    $0.00 USD

    Taxes, discounts and shipping calculated at checkout.
    256-Bit SSL • Same-Day Dispatch • Official Warranty
    Home
    24/7 Desk