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Cut Bulk Cable: Spools or reels of Cat6, fiber optic, or coaxial cable that have been cut, pulled, or altered are strictly non-returnable.
Software & Cloud Licenses: Digital activation keys, VMS licenses, and platform renewals are non-returnable once generated.
Commercial Return Window: Remorse or stock returns must be requested within 30 days of invoice date in factory-sealed, resalable condition. A standard 15% restocking fee applies.
Store Credit Only: Approved commercial returns are credited to the customer account for future equipment orders; cash refunds are not issued.
Carrier Shipping Damage: Inspect cartons upon UPS/FedEx arrival. If outer packaging shows severe transit damage, refuse the package or take photos and notify support@nuo-networks.com within 48 hours.

FREE SHIPPING Free Ground Shipping on Orders Over $500 • Flat-Rate $14.99 Under $500 (Contiguous U.S.)

⭐ Top Picks for You

Equipment Category	Standard Period	Conditions & Details
Commercial Hardware (New)	1 to 5 Years	1-year standard against factory defects. Select enterprise switches, patch panels, and antennas carry 3 to 5-year coverage.
Surveillance Hard Drives	1 to 3 Years	Factory warranty on Western Digital Purple and Seagate SkyHawk surveillance storage drives.
Backup Batteries & Power Cells	6 to 12 Months	Based on manufacturer-rated operational service life. Terminals must be inspected regularly.
Consumables & Spare Parts	30 Days	Strobes, replacement circuit boards, bulbs, power adapters, and internal fuses.
Refurbished / Graded Gear	6 to 12 Months	Grade A: Same as new. Grade B: 1 year. Grade C: 6 months. Grade D & Clearance: Sold as-is.

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