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RECOMMENDED BOM ARCHITECTURE Ready for Immediate Procurement
• Core Switch: 24-Port Gigabit Managed PoE+ (370W Budget) + 4x 10G SFP+
• Surveillance: 16-Channel 4K H.265+ NVR + 8MP WDR IP Dome Cameras
• Power Backup: 1500VA / 1350W Pure Sine Wave Online Rackmount UPS
• Infrastructure: 24-Port Cat6A Shielded Patch Panel + 12U Wall Cabinet
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OFFICIAL DISCIPLINE ✓ Verified In-Stock USA ⚡ Same-Day Shipping

⚡ Industrial Power Systems

Astron Heavy-Duty Regulated Linear DC Power Supplies, Continuous Inverters and Battery Backup Equipment.

  • Rugged Power & Connectivity: Wi-Tek WI-PMS305GF-I Industrial PoE Switch with 24/48V Mixed 802.3af/at/bt PoE, SFP Uplink, Extreme Temperature Support & 6kV Surge Protection
    WI-TEK

    Rugged Power & Connectivity: Wi-Tek WI-PMS305GF-I Industrial PoE Switch with 24/48V Mixed 802.3af/at/bt PoE, SFP Uplink, Extreme Temperature Support & 6kV Surge Protection

    Model: WI-PMS305GF-I | SKU: WI-PMS305GF-I
    Sale
    WI-TEK

    Rugged Power & Connectivity: Wi-Tek WI-PMS305GF-I Industrial PoE Switch with 24/48V Mixed 802.3af/at/bt PoE, SFP Uplink, Extreme Temperature Support & 6kV Surge Protection

    Model: WI-PMS305GF-I | SKU: WI-PMS305GF-I
    Regular price $289.79 USD
    Regular price $362.24 USD Sale price $289.79 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • 5MP Vandal-Resistant IR Dome Camera, NDAA Compliant, Fixed-focal Lens (f = 2.8mm), PoE IEEE 802.3af (Class 3), Day and Night (ICR), True WDR
    IDIS

    5MP Vandal-Resistant IR Dome Camera, NDAA Compliant, Fixed-focal Lens (f = 2.8mm), PoE IEEE 802.3af (Class 3), Day and Night (ICR), True WDR

    Model: DCD4516WRXA28MM(US) | SKU: DCD4516WRXA28MM(US)
    IDIS

    5MP Vandal-Resistant IR Dome Camera, NDAA Compliant, Fixed-focal Lens (f = 2.8mm), PoE IEEE 802.3af (Class 3), Day and Night (ICR), True WDR

    Model: DCD4516WRXA28MM(US) | SKU: DCD4516WRXA28MM(US)
    Regular price $431.55 USD
    Regular price $0.00 USD Sale price $431.55 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • Access Point for Configuration, Back up, Real-time Live View XMR401HD, XMR401HDS, XMR401SAHD, XMR401AHD, XMR401AHDS, XMR404HD
    EPCOM

    Access Point for Configuration, Back up, Real-time Live View XMR401HD, XMR401HDS, XMR401SAHD, XMR401AHD, XMR401AHDS, XMR404HD

    Model: XMRCHECK | SKU: XMRCHECK
    Sale
    EPCOM

    Access Point for Configuration, Back up, Real-time Live View XMR401HD, XMR401HDS, XMR401SAHD, XMR401AHD, XMR401AHDS, XMR404HD

    Model: XMRCHECK | SKU: XMRCHECK
    Regular price $57.59 USD
    Regular price $71.99 USD Sale price $57.59 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • 2 x 2 VIDEOWALL controller / Distributes video from 1 HDMI input to 4 screens / 1080p resolution at 60 Hz. / 3.5mm audio output / Full screen mode or clone mode / Very Easy to create a Video Wall
    EPCOM TITANIUM

    2 x 2 VIDEOWALL controller / Distributes video from 1 HDMI input to 4 screens / 1080p resolution at 60 Hz. / 3.5mm audio output / Full screen mode or clone mode / Very Easy to create a Video Wall

    Model: TT314VW | SKU: TT314VW
    Sale
    EPCOM TITANIUM

    2 x 2 VIDEOWALL controller / Distributes video from 1 HDMI input to 4 screens / 1080p resolution at 60 Hz. / 3.5mm audio output / Full screen mode or clone mode / Very Easy to create a Video Wall

    Model: TT314VW | SKU: TT314VW
    Regular price $595.32 USD
    Regular price $744.15 USD Sale price $595.32 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
  • Adapter for 19" Rack for Video-recorders EVxx04TURBO / EVxx08TURBO / DS-7204xxxx-xx
    EPCOM INDUSTRIAL

    Adapter for 19" Rack for Video-recorders EVxx04TURBO / EVxx08TURBO / DS-7204xxxx-xx

    Model: EI-ADAP-EV | SKU: EI-ADAP-EV
    Sale
    EPCOM INDUSTRIAL

    Adapter for 19" Rack for Video-recorders EVxx04TURBO / EVxx08TURBO / DS-7204xxxx-xx

    Model: EI-ADAP-EV | SKU: EI-ADAP-EV
    Regular price $14.39 USD
    Regular price $17.99 USD Sale price $14.39 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Extended Battery Module Of 240V / 30A For Time Extended Back-UP for OL UPS Series From 6KVA To 10KVA
    CYBERPOWER

    Extended Battery Module Of 240V / 30A For Time Extended Back-UP for OL UPS Series From 6KVA To 10KVA

    Model: BP240VL3U02 | SKU: BP240VL3U02
    CYBERPOWER

    Extended Battery Module Of 240V / 30A For Time Extended Back-UP for OL UPS Series From 6KVA To 10KVA

    Model: BP240VL3U02 | SKU: BP240VL3U02
    Regular price $1,354.50 USD
    Regular price $0.00 USD Sale price $1,354.50 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • EPCOM XKS-B4/4G
    EPCOM

    Kit Solar IP All in One / IP Bullet 4Megapixel / Fixed Lens 4mm / Solar Panel / Lithium Battery 10 Ah (Up to 10 days) / 4G

    Model: XKS-B4/4G | SKU: XKS-B4/4G
    Sale
    EPCOM

    Kit Solar IP All in One / IP Bullet 4Megapixel / Fixed Lens 4mm / Solar Panel / Lithium Battery 10 Ah (Up to 10 days) / 4G

    Model: XKS-B4/4G | SKU: XKS-B4/4G
    Regular price $453.01 USD
    Regular price $537.99 USD Sale price $453.01 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • 2MP IP Turret / 24/7 Color image / 2.8 mm Lens / 64 ft White light / dWDR 120
    HIKVISION

    2MP IP Turret / 24/7 Color image / 2.8 mm Lens / 64 ft White light / dWDR 120

    Model: DS-2CD1327G0-L(C) | SKU: DS-2CD1327G0-L(C)
    HIKVISION

    2MP IP Turret / 24/7 Color image / 2.8 mm Lens / 64 ft White light / dWDR 120

    Model: DS-2CD1327G0-L(C) | SKU: DS-2CD1327G0-L(C)
    Regular price $83.25 USD
    Regular price $0.00 USD Sale price $83.25 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • Dome Camera Full HD (1080p) Resolution, NDAA Compliant, Fixed-focal Lens (f = 2.8mm), PoE IEEE 802.3af (Class 2), Day and Night (ICR), True Wide
    IDIS

    Dome Camera Full HD (1080p) Resolution, NDAA Compliant, Fixed-focal Lens (f = 2.8mm), PoE IEEE 802.3af (Class 2), Day and Night (ICR), True Wide

    Model: DCD4211CRX | SKU: DCD4211CRX
    IDIS

    Dome Camera Full HD (1080p) Resolution, NDAA Compliant, Fixed-focal Lens (f = 2.8mm), PoE IEEE 802.3af (Class 2), Day and Night (ICR), True Wide

    Model: DCD4211CRX | SKU: DCD4211CRX
    Regular price $159.30 USD
    Regular price $0.00 USD Sale price $159.30 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • [ Face Recognition ] NVR 16MP/ 16 Channels IP / 16 POE Ports / Support 2 Hard Disk / Video Output in 4K / H.265+ / Cloud Video Recording
    EPCOM

    [ Face Recognition ] NVR 16MP/ 16 Channels IP / 16 POE Ports / Support 2 Hard Disk / Video Output in 4K / H.265+ / Cloud Video Recording

    Model: XR216/16-FR-GEN3 | SKU: XR216/16-FR-GEN3
    EPCOM

    [ Face Recognition ] NVR 16MP/ 16 Channels IP / 16 POE Ports / Support 2 Hard Disk / Video Output in 4K / H.265+ / Cloud Video Recording

    Model: XR216/16-FR-GEN3 | SKU: XR216/16-FR-GEN3
    Regular price $417.57 USD
    Regular price Sale price $417.57 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • WD Purple Surveillance Hard Drive / 4TB / SATA 6Gb/s / 3.5' / AllFrame Technology / 180TB Annual Workload / Supports 64 HD Cameras / 16 Bays / Corrosion-Resistant Components / 3-Year Warranty
    Western Digital (WD)

    WD Purple Surveillance Hard Drive / 4TB / SATA 6Gb/s / 3.5' / AllFrame Technology / 180TB Annual Workload / Supports 64 HD Cameras / 16 Bays / Corrosion-Resistant Components / 3-Year Warranty

    Model: WD44PURZ | SKU: WD44PURZ
    Sale
    Western Digital (WD)

    WD Purple Surveillance Hard Drive / 4TB / SATA 6Gb/s / 3.5' / AllFrame Technology / 180TB Annual Workload / Supports 64 HD Cameras / 16 Bays / Corrosion-Resistant Components / 3-Year Warranty

    Model: WD44PURZ | SKU: WD44PURZ
    Regular price $226.90 USD
    Regular price $283.62 USD Sale price $226.90 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Alarm Input and Output Module Compatible with Series XMR401AHD, XMR401AHDS, XMR401AHD/V2, XMR401AHDS/V2
    EPCOM

    Alarm Input and Output Module Compatible with Series XMR401AHD, XMR401AHDS, XMR401AHD/V2, XMR401AHDS/V2

    Model: XMRSENSOR | SKU: XMRSENSOR
    Sale
    EPCOM

    Alarm Input and Output Module Compatible with Series XMR401AHD, XMR401AHDS, XMR401AHD/V2, XMR401AHDS/V2

    Model: XMRSENSOR | SKU: XMRSENSOR
    Regular price $17.94 USD
    Regular price $22.43 USD Sale price $17.94 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Cat5E Cable 500 ft (152 m) / Gel-Filled / Double Jacket / Underground / CMX UV / 350 MHz / 24 AWG / Unshielded / Black
    LINKEDPRO BY EPCOM

    Cat5E Cable 500 ft (152 m) / Gel-Filled / Double Jacket / Underground / CMX UV / 350 MHz / 24 AWG / Unshielded / Black

    Model: PRO-CAT-5E-GELX/500 | SKU: PRO-CAT-5E-GELX/500
    Sale
    LINKEDPRO BY EPCOM

    Cat5E Cable 500 ft (152 m) / Gel-Filled / Double Jacket / Underground / CMX UV / 350 MHz / 24 AWG / Unshielded / Black

    Model: PRO-CAT-5E-GELX/500 | SKU: PRO-CAT-5E-GELX/500
    Regular price $102.48 USD
    Regular price $128.10 USD Sale price $102.48 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Two-Door Access Controller / Biometric readers supported / 3,000 Fingerprint templates / 30,000 users /  Metal Cabinet and 12VDC/5A Power Supply Included
    ZKTECO

    Two-Door Access Controller / Biometric readers supported / 3,000 Fingerprint templates / 30,000 users / Metal Cabinet and 12VDC/5A Power Supply Included

    Model: INBIO260L | SKU: INBIO260L
    ZKTECO

    Two-Door Access Controller / Biometric readers supported / 3,000 Fingerprint templates / 30,000 users / Metal Cabinet and 12VDC/5A Power Supply Included

    Model: INBIO260L | SKU: INBIO260L
    Regular price $308.70 USD
    Regular price $0.00 USD Sale price $308.70 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • 4 Megapixel IP Mini Dome H264+ / Built-in Microphone / IR up to 32.8ft /  Fixed Lens 2.8mm / Vandal proof IK10 / IP66 / WDR / 3D DNR
    EPCOM

    4 Megapixel IP Mini Dome H264+ / Built-in Microphone / IR up to 32.8ft / Fixed Lens 2.8mm / Vandal proof IK10 / IP66 / WDR / 3D DNR

    Model: NE-4ISW | SKU: NE-4ISW
    Sale
    EPCOM

    4 Megapixel IP Mini Dome H264+ / Built-in Microphone / IR up to 32.8ft / Fixed Lens 2.8mm / Vandal proof IK10 / IP66 / WDR / 3D DNR

    Model: NE-4ISW | SKU: NE-4ISW
    Regular price $215.99 USD
    Regular price $270.00 USD Sale price $215.99 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • 1000VA / 900W UPS, Online Double Conversion, Smart LCD Display, Pure Sinewave, Software PowerPanel Business Edition, Tower/Rack 2U
    CYBERPOWER

    1000VA / 900W UPS, Online Double Conversion, Smart LCD Display, Pure Sinewave, Software PowerPanel Business Edition, Tower/Rack 2U

    Model: OLS2000RT2UA | SKU: OLS2000RT2UA
    CYBERPOWER

    1000VA / 900W UPS, Online Double Conversion, Smart LCD Display, Pure Sinewave, Software PowerPanel Business Edition, Tower/Rack 2U

    Model: OLS2000RT2UA | SKU: OLS2000RT2UA
    Regular price $1,141.60 USD
    Regular price $0.00 USD Sale price $1,141.60 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • 1000VA / 900W UPS, Online Double Conversion, Smart LCD Display, Pure Sinewave, Software PowerPanel Business Edition, Tower/Rack 2U
    CYBERPOWER

    1000VA / 900W UPS, Online Double Conversion, Smart LCD Display, Pure Sinewave, Software PowerPanel Business Edition, Tower/Rack 2U

    Model: OLS3000RT2UA | SKU: OLS3000RT2UA
    CYBERPOWER

    1000VA / 900W UPS, Online Double Conversion, Smart LCD Display, Pure Sinewave, Software PowerPanel Business Edition, Tower/Rack 2U

    Model: OLS3000RT2UA | SKU: OLS3000RT2UA
    Regular price $1,040.47 USD
    Regular price $0.00 USD Sale price $1,040.47 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • DVR 8 Megapixel / 8 Channels 4K TURBOHD + 8 IP Channels / 1 HDD Bays / 4 Audio Channels / Coaxitron Audio / 8 Alarm Inputs / Videoanalysis
    EPCOM PROFESSIONAL

    DVR 8 Megapixel / 8 Channels 4K TURBOHD + 8 IP Channels / 1 HDD Bays / 4 Audio Channels / Coaxitron Audio / 8 Alarm Inputs / Videoanalysis

    Model: EV-8008TURBO-D(C) | SKU: EV-8008TURBO-D(C)
    Sale
    EPCOM PROFESSIONAL

    DVR 8 Megapixel / 8 Channels 4K TURBOHD + 8 IP Channels / 1 HDD Bays / 4 Audio Channels / Coaxitron Audio / 8 Alarm Inputs / Videoanalysis

    Model: EV-8008TURBO-D(C) | SKU: EV-8008TURBO-D(C)
    Regular price $245.90 USD
    Regular price $307.38 USD Sale price $245.90 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Li-Ion Battery 1900mAh for F3001/4001
    ICOM

    Li-Ion Battery 1900mAh for F3001/4001

    Model: BP-265 | SKU: BP-265
    Sale
    ICOM

    Li-Ion Battery 1900mAh for F3001/4001

    Model: BP-265 | SKU: BP-265
    Regular price $92.50 USD
    Regular price $115.62 USD Sale price $92.50 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Junction Box for Turret/Eyeball Cameras
    SYSCOM VIDEO

    Junction Box for Turret/Eyeball Cameras

    Model: DS-1280ZJ-M-AX | SKU: DS-1280ZJ-M-AX
    Sale
    SYSCOM VIDEO

    Junction Box for Turret/Eyeball Cameras

    Model: DS-1280ZJ-M-AX | SKU: DS-1280ZJ-M-AX
    Regular price $37.59 USD
    Regular price $46.99 USD Sale price $37.59 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Wireless HDMI 4k extender kit at 164 ft / Zero Latency, 60G, free of interference and stable security.
    EPCOM TITANIUM

    Wireless HDMI 4k extender kit at 164 ft / Zero Latency, 60G, free of interference and stable security.

    Model: TT699 | SKU: TT699
    Sale
    EPCOM TITANIUM

    Wireless HDMI 4k extender kit at 164 ft / Zero Latency, 60G, free of interference and stable security.

    Model: TT699 | SKU: TT699
    Regular price $265.78 USD
    Regular price $332.22 USD Sale price $265.78 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • 1000VA/900W Online UPS / Rack/Tower / 120 Vca Input and Output / LCD Display / NEMA 5-15P Inlet
    EPCOM POWERLINE

    1000VA/900W Online UPS / Rack/Tower / 120 Vca Input and Output / LCD Display / NEMA 5-15P Inlet

    Model: EPU1000RTPRO | SKU: EPU1000RTPRO
    EPCOM POWERLINE

    1000VA/900W Online UPS / Rack/Tower / 120 Vca Input and Output / LCD Display / NEMA 5-15P Inlet

    Model: EPU1000RTPRO | SKU: EPU1000RTPRO
    Regular price $531.81 USD
    Regular price $0.00 USD Sale price $531.81 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • Power Harness for ICOM Mobile Radio
    TXPRO

    Power Harness for ICOM Mobile Radio

    Model: TXII218 | SKU: TXII218
    Sale
    TXPRO

    Power Harness for ICOM Mobile Radio

    Model: TXII218 | SKU: TXII218
    Regular price $25.02 USD
    Regular price $31.27 USD Sale price $25.02 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • IP Camera | Fisheye 5MP | Indoor | DirectIP | MicroSD | Two-way Audio | Alarm I/O | PoE 802.3af | IR LED 15m | WDR
    IDIS

    IP Camera | Fisheye 5MP | Indoor | DirectIP | MicroSD | Two-way Audio | Alarm I/O | PoE 802.3af | IR LED 15m | WDR

    Model: DC-Y6513RX | SKU: DC-Y6513RX
    Sale
    IDIS

    IP Camera | Fisheye 5MP | Indoor | DirectIP | MicroSD | Two-way Audio | Alarm I/O | PoE 802.3af | IR LED 15m | WDR

    Model: DC-Y6513RX | SKU: DC-Y6513RX
    Regular price $555.99 USD
    Regular price $695.00 USD Sale price $555.99 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
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🇺🇸 🇲🇽 US-MEXICO BINATIONAL OPERATIONS & FIELD EXECUTION

Turnkey Cross-Border Infrastructure Deployment on Mexican Soil

Connecting US technology leaders, general contractors, OEMs, and nearshoring operators with fully legal, boots-on-the-ground engineering across Mexico.

🏛️
Dual-Nation Corporate Structure
Contract with Nuo Networks Inc. (Delaware C-Corp, USA) while physical field installation is deployed by our legally established Mexican corporation (S.A. de C.V.) with full SAT & IMSS compliance.
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Active engineering coverage across major manufacturing corridors: Tijuana, Monterrey, Ciudad Juárez, Guadalajara, Querétaro, the Bajío, and Mexico City.
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Turnkey certified deployments: structured cabling (Cat6/Cat6A), 10G optical fiber fusion, enterprise Wi-Fi 7, CCTV surveillance, and access control.
💵
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Contract and pay in USD through Nuo Networks Inc. (Delaware C-Corp via ACH/Wire) or in MXN with Mexican fiscal deductible invoice (Factura CFDI).
Have an upcoming project or tender in Mexico? Connect directly with our bilingual cross-border project engineering team.
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    Nuo Networks B2B Warranty & RMA Policy

    Official warranty guidelines, RMA procedures, and return standards for enterprise telecom, CCTV, networking, and access control hardware.

    Toll-Free Support: +1 (888) 306-4555 • B2B WhatsApp: +1 (424) 355-3283 • RMA Inquiries: rma@nuo-networks.com

    1. General Warranty Coverage

    All commercial hardware supplied by Nuo Networks is backed by authorized manufacturer warranty terms (via EPCOM USA). Products must be installed and operated according to manufacturer technical specifications and environmental guidelines.

    Important: We strongly recommend retaining all original retail packaging, internal boxes, and anti-static bags for at least 60 days from the purchase date to facilitate RMA processing.

    2. Pre-RMA Technical Troubleshooting

    Before requesting a return, contractors and integrators are required to perform basic technical verification:

    • Verify operating voltage and power supply polarity/amperage (especially PoE budgets).
    • Review installation pinouts, termination standards (T568B), and official product manuals.
    • Test suspect unit on a verified alternative port or workbench environment.
    • Contact our engineering team at +1 (888) 306-4555 or via WhatsApp at +1 (424) 355-3283 for remote diagnostics.

    3. Warranty Periods by Product Category

    Equipment Category Standard Period Conditions & Details
    Commercial Hardware (New) 1 to 5 Years 1-year standard against factory defects. Select enterprise switches, patch panels, and antennas carry 3 to 5-year coverage.
    Surveillance Hard Drives 1 to 3 Years Factory warranty on Western Digital Purple and Seagate SkyHawk surveillance storage drives.
    Backup Batteries & Power Cells 6 to 12 Months Based on manufacturer-rated operational service life. Terminals must be inspected regularly.
    Consumables & Spare Parts 30 Days Strobes, replacement circuit boards, bulbs, power adapters, and internal fuses.
    Refurbished / Graded Gear 6 to 12 Months Grade A*: Same as new. Grade B*: 1 year. Grade C*: 6 months. Grade D* & Clearance: Sold as-is.

    4. Step-by-Step RMA Procedure

    1

    Obtain RMA Authorization

    Contact support at +1 (888) 306-4555 or rma@nuo-networks.com. Unsolicited shipments without a valid RMA number will be rejected.

    2

    Secure Packaging

    Pack items in original retail boxes. Write the RMA number on the packing slip inside and on the outer shipping label. Never write directly on retail product packaging.

    3

    Ship to Authorized RMA Hub

    Ship insured via UPS, FedEx, or DHL to your nearest regional repair fulfillment facility.

    4

    Bench Evaluation & Return

    Our lab tests and resolves warranty units within 5 to 7 business days. Nuo Networks covers ground return freight on approved warranty claims.

    5. Authorized RMA Hubs

    Ship approved RMA returns to the facility specified on your RMA document:

    Texas Master RMA Center:
    Nuo Networks / EPCOM Returns
    1630 E Paisano Dr.
    El Paso, TX 79901
    Florida Regional RMA Hub:
    Nuo Networks / EPCOM Returns
    2741 NW 82nd Ave #106
    Miami, FL 33122

    6. Warranty Exclusions

    Warranty coverage is voided under the following circumstances:

    • Removed, defaced, or altered manufacturer serial numbers and barcodes.
    • Power surge or lightning damage without certified surge protection devices (SPDs).
    • Physical abuse, dropped units, internal burns, or moisture/liquid intrusion.
    • Unauthorized board-level modifications or non-official firmware modifications.
    • Data Loss: Customer is responsible for system backups. Nuo Networks is not liable for lost CCTV footage or configurations.

    Important Restrictions on Merchandise Returns:

    1. Cut Bulk Cable: Spools or reels of Cat6, fiber optic, or coaxial cable that have been cut, pulled, or altered are strictly non-returnable.
    2. Software & Cloud Licenses: Digital activation keys, VMS licenses, and platform renewals are non-returnable once generated.
    3. Commercial Return Window: Remorse or stock returns must be requested within 30 days of invoice date in factory-sealed, resalable condition. A standard 15% restocking fee applies.
    4. Store Credit Only: Approved commercial returns are credited to the customer account for future equipment orders; cash refunds are not issued.
    5. Carrier Shipping Damage: Inspect cartons upon UPS/FedEx arrival. If outer packaging shows severe transit damage, refuse the package or take photos and notify support@nuo-networks.com within 48 hours.

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