Skip to content
FREE SHIPPING Free Ground Shipping on Orders Over $500 • Flat-Rate $14.99 Under $500 (Contiguous U.S.)
24/7 PHONE CALLS 📞 +1 (888) 306-4555 ⚡ Orders before 2:00 PM CST ship same day Track Order → Shipping Policy →
Nuo Networks
Deliver to
United States
Networking Two-Way Radios CCTV & Cameras
CALL 24/7
🇺🇸
Hello, Sign In
My Account
Returns &
Orders
0
24/7 Customer Service +1 (888) 306-4555
TAP TO CALL
⭐ Top Picks for You
Enterprise Networking
All Managed Switches & Networking LinkedPro Network Hardware Syscom Infrastructure
Radio Communication
ICOM Professional Radios Kenwood Communications Astron Regulated Power All Radiocommunications
Video Surveillance
All Video Surveillance Gear IP & Analog Cameras NVR & DVR Recorders EPCOM Security Biometric Access Control
Structured Cabling & Power
Cat6/Cat6A & Patch Panels Industrial Power Supplies Belden Industrial Cables
24/7 Support: +1 (888) 306-4555 Toll-Free Calls • Alex AI Desk
CALL 24/7

VIDEO SURVEILLANCE ▸

TOP
  • IP & Analog Cameras
  • NVR & DVR Recorders
  • Surveillance Hard Drives
  • Power Supplies & PoE
  • Coaxial & UTP Cabling
  • Transceivers & Baluns
  • Dash Cams & Body Cams
  • Solar Surveillance & Sensors

CONTROL & NETWORKING ▸

  • Mesh Systems & Wi-Fi 7 TOP
  • Biometric Access Control
  • Network Switches & Routers
  • Network & IT Infrastructure
  • Security Firewalls (NGFW)
  • Load Balancers & Gateways
  • Structured Cabling & Racks
  • Cat6/Cat6A Spools & Cords
  • 60, 70 & 80 GHz Wireless Links

INTRUSION & PRO AUDIO ▸

  • Commercial Alarm Systems
  • Intrusion & Smart Automation
  • Fire & Smoke Detection
  • Commercial Pro Audio
  • Hybrid A/V & Intercom Systems
  • Industrial IoT & GPS Telematics NEW
  • Industrial Safety & Protection

TELECOM & POWER ▸

TOP
  • 📡 Two-Way Radios & Transceivers ICOM / KENWOOD
  • ⚡ Industrial Power Supplies ASTRON
  • ICOM Handhelds & Mobiles
  • Kenwood Base Stations
  • Astron Regulated DC Supplies
  • Communication Towers & Brackets
  • RF Surge & Lightning Protection
  • UHF / VHF Combiners & Cavities
B2B ENGINEERING

Are You an Integrator or Managing a Large Project?

We deliver turnkey solutions for enterprise video surveillance, long-range wireless links, and structured network infrastructure with preferred distributor pricing across the United States.

Request Project Quote Now
ENTERPRISE B2B TOOL

⚡ Network & Surveillance System Builder

Specify your project parameters. Our interactive engine configures recommended EPCOM hardware, calculating power budgets, switching topology, and storage requirements for US commercial deployments.

RECOMMENDED BOM ARCHITECTURE Ready for Immediate Procurement
• Core Switch: 24-Port Gigabit Managed PoE+ (370W Budget) + 4x 10G SFP+
• Surveillance: 16-Channel 4K H.265+ NVR + 8MP WDR IP Dome Cameras
• Power Backup: 1500VA / 1350W Pure Sine Wave Online Rackmount UPS
• Infrastructure: 24-Port Cat6A Shielded Patch Panel + 12U Wall Cabinet
Request Official US Engineer Quotation (WhatsApp)
  1. Home
  2. ›
  3. Search: pro-key-w

Search results

  • Wireless Access Keypad, Operated with 9V Battery, Compatible with Access Receiver PROKEYPADW
    ACCESSPRO INDUSTRIAL

    Wireless Access Keypad, Operated with 9V Battery, Compatible with Access Receiver PROKEYPADW

    Model: PRO-KEY-W | SKU: PRO-KEY-W
    Sale
    ACCESSPRO INDUSTRIAL

    Wireless Access Keypad, Operated with 9V Battery, Compatible with Access Receiver PROKEYPADW

    Model: PRO-KEY-W | SKU: PRO-KEY-W
    Regular price $25.79 USD
    Regular price $30.99 USD Sale price $25.79 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Heavy Duty Industrial Keyboard, Indoor/Outdoor, Built-in Proximity Reader
    EPCOM

    Heavy Duty Industrial Keyboard, Indoor/Outdoor, Built-in Proximity Reader

    Model: PRO-KEYPAD-3V2 | SKU: PRO-KEYPAD-3V2
    EPCOM

    Heavy Duty Industrial Keyboard, Indoor/Outdoor, Built-in Proximity Reader

    Model: PRO-KEYPAD-3V2 | SKU: PRO-KEYPAD-3V2
    Regular price $194.38 USD
    Regular price Sale price $194.38 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • LCD Keypad for EPCOM AX Alarms
    EPCOM

    LCD Keypad for EPCOM AX Alarms

    Model: AX-KH | SKU: AX-KH
    Sale
    EPCOM

    LCD Keypad for EPCOM AX Alarms

    Model: AX-KH | SKU: AX-KH
    Regular price $59.45 USD
    Regular price $74.31 USD Sale price $59.45 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Programmer Alphanumeric Keyboard Zone Expander and Relay.
    HONEYWELL HOME RESIDEO

    Programmer Alphanumeric Keyboard Zone Expander and Relay.

    Model: 6164-SP | SKU: 6164-SP
    Sale
    HONEYWELL HOME RESIDEO

    Programmer Alphanumeric Keyboard Zone Expander and Relay.

    Model: 6164-SP | SKU: 6164-SP
    Regular price $149.03 USD
    Regular price $186.29 USD Sale price $149.03 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Wall-mounted Keypad, 3-button top group and 2-button bottom with raise/lower in white
    LUTRON ELECTRONICS

    Wall-mounted Keypad, 3-button top group and 2-button bottom with raise/lower in white

    Model: RRD-W1-RLD-WH | SKU: RRD-W1-RLD-WH
    LUTRON ELECTRONICS

    Wall-mounted Keypad, 3-button top group and 2-button bottom with raise/lower in white

    Model: RRD-W1-RLD-WH | SKU: RRD-W1-RLD-WH
    Regular price $213.98 USD
    Regular price $0.00 USD Sale price $213.98 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
  • Proximity Keyfob 125 kHz EM
    ACCESSPRO

    Proximity Keyfob 125 kHz EM

    Model: ACCESKFBPROX | SKU: ACCESKFBPROX
    Sale
    ACCESSPRO

    Proximity Keyfob 125 kHz EM

    Model: ACCESKFBPROX | SKU: ACCESKFBPROX
    Regular price $13.76 USD
    Regular price $17.20 USD Sale price $13.76 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • MIFARE Classic Keyfob (13.56 MHZ) / 1Kb Memory
    ACCESSPRO

    MIFARE Classic Keyfob (13.56 MHZ) / 1Kb Memory

    Model: ACCESKFBM1K | SKU: ACCESKFBM1K
    Sale
    ACCESSPRO

    MIFARE Classic Keyfob (13.56 MHZ) / 1Kb Memory

    Model: ACCESKFBM1K | SKU: ACCESKFBM1K
    Regular price $16.66 USD
    Regular price $20.82 USD Sale price $16.66 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Standalone Fingerprint and Proximity Reader with Keypad
    ZKTECO

    Standalone Fingerprint and Proximity Reader with Keypad

    Model: X7 | SKU: X7
    Sale
    ZKTECO

    Standalone Fingerprint and Proximity Reader with Keypad

    Model: X7 | SKU: X7
    Regular price $152.10 USD
    Regular price $190.12 USD Sale price $152.10 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Left Vehicle Barrier / Supports Telescopic Arm up to 20ft (6 meters) / Aperture Time 6 seconds
    ACCESSPRO

    Left Vehicle Barrier / Supports Telescopic Arm up to 20ft (6 meters) / Aperture Time 6 seconds

    Model: XBS-6M-L | SKU: XBS-6M-L
    Sale
    ACCESSPRO

    Left Vehicle Barrier / Supports Telescopic Arm up to 20ft (6 meters) / Aperture Time 6 seconds

    Model: XBS-6M-L | SKU: XBS-6M-L
    Regular price $592.01 USD
    Regular price $740.01 USD Sale price $592.01 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
  • Barrier Gate Right / Supports Telescopic Arm up to 20ft (6 meters) / Aperture Time 6 seconds
    ACCESSPRO

    Barrier Gate Right / Supports Telescopic Arm up to 20ft (6 meters) / Aperture Time 6 seconds

    Model: XBS-6M-R | SKU: XBS-6M-R
    ACCESSPRO

    Barrier Gate Right / Supports Telescopic Arm up to 20ft (6 meters) / Aperture Time 6 seconds

    Model: XBS-6M-R | SKU: XBS-6M-R
    Regular price $601.18 USD
    Regular price Sale price $601.18 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
  • Reel 1000 ft, (305 m), Cat5e , indoor use, high performance, White color, UL, for applications in video surveillance, Data Networks.
    LINKEDPRO BY EPCOM

    Reel 1000 ft, (305 m), Cat5e , indoor use, high performance, White color, UL, for applications in video surveillance, Data Networks.

    Model: PRO-CAT-5E-W | SKU: PRO-CAT-5E-W
    Sale
    LINKEDPRO BY EPCOM

    Reel 1000 ft, (305 m), Cat5e , indoor use, high performance, White color, UL, for applications in video surveillance, Data Networks.

    Model: PRO-CAT-5E-W | SKU: PRO-CAT-5E-W
    Regular price $167.24 USD
    Regular price $209.05 USD Sale price $167.24 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Wi-Fi 6 Access Point AP6-Pro with 6.3 Gbps for 300+ Users / 4x4 MU-MIMO / Easy Bluetooth Adoption / IP54 for Indoor/outdoor Use / QuickMount™ Fast Ceiling or Wall Mount / DPI for Application Blocking
    ALTA Labs

    Wi-Fi 6 Access Point AP6-Pro with 6.3 Gbps for 300+ Users / 4x4 MU-MIMO / Easy Bluetooth Adoption / IP54 for Indoor/outdoor Use / QuickMount™ Fast Ceiling or Wall Mount / DPI for Application Blocking

    Model: AP6-PRO | SKU: AP6-PRO
    Sale
    ALTA Labs

    Wi-Fi 6 Access Point AP6-Pro with 6.3 Gbps for 300+ Users / 4x4 MU-MIMO / Easy Bluetooth Adoption / IP54 for Indoor/outdoor Use / QuickMount™ Fast Ceiling or Wall Mount / DPI for Application Blocking

    Model: AP6-PRO | SKU: AP6-PRO
    Regular price $205.33 USD
    Regular price $256.66 USD Sale price $205.33 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • VHF Marine Portable Transceiver, Large Keys and Easy-to-Grip Design, 6 W, 12 Hours of Battery Life (with BP-296 battery), Channel History Function Stores the Last Five Channels, Used for Easy Recall, Float and Flash Function, Stylish Design, Black.
    ICOM

    VHF Marine Portable Transceiver, Large Keys and Easy-to-Grip Design, 6 W, 12 Hours of Battery Life (with BP-296 battery), Channel History Function Stores the Last Five Channels, Used for Easy Recall, Float and Flash Function, Stylish Design, Black.

    Model: M3731USA | SKU: M3731USA
    Sale
    ICOM

    VHF Marine Portable Transceiver, Large Keys and Easy-to-Grip Design, 6 W, 12 Hours of Battery Life (with BP-296 battery), Channel History Function Stores the Last Five Channels, Used for Easy Recall, Float and Flash Function, Stylish Design, Black.

    Model: M3731USA | SKU: M3731USA
    Regular price $278.20 USD
    Regular price $347.75 USD Sale price $278.20 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • 12TB Purple Pro Hard Drive / 7200 RPM / Optimized for Video Surveillance Solutions with Analytics (Meta Data) / 24/7 Operation / 5-Year Warranty
    WESTERN DIGITAL (WD)

    12TB Purple Pro Hard Drive / 7200 RPM / Optimized for Video Surveillance Solutions with Analytics (Meta Data) / 24/7 Operation / 5-Year Warranty

    Model: WD122PURP | SKU: WD122PURP
    Sale
    WESTERN DIGITAL (WD)

    12TB Purple Pro Hard Drive / 7200 RPM / Optimized for Video Surveillance Solutions with Analytics (Meta Data) / 24/7 Operation / 5-Year Warranty

    Model: WD122PURP | SKU: WD122PURP
    Regular price $594.34 USD
    Regular price $742.93 USD Sale price $594.34 USD
    Unit price /  per 
    🚚 Free Ground Shipping Over $500
    Sale
  • Thick proximity card (EM Card) 125 kHz
    ACCESSPRO

    Thick proximity card (EM Card) 125 kHz

    Model: ACCESS-PROX-CARD | SKU: ACCESS-PROX-CARD
    Sale
    ACCESSPRO

    Thick proximity card (EM Card) 125 kHz

    Model: ACCESS-PROX-CARD | SKU: ACCESS-PROX-CARD
    Regular price $14.92 USD
    Regular price $18.65 USD Sale price $14.92 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Wi-Fi Wireless Relay / 4 Smart Channels / 16A per Channel, 110-230 V / Compatible with Alexa and Google Home / Ethernet Port and DIN Rail Mounting
    SHELLY

    Wi-Fi Wireless Relay / 4 Smart Channels / 16A per Channel, 110-230 V / Compatible with Alexa and Google Home / Ethernet Port and DIN Rail Mounting

    Model: SHELLYPRO4PM | SKU: SHELLYPRO4PM
    Sale
    SHELLY

    Wi-Fi Wireless Relay / 4 Smart Channels / 16A per Channel, 110-230 V / Compatible with Alexa and Google Home / Ethernet Port and DIN Rail Mounting

    Model: SHELLYPRO4PM | SKU: SHELLYPRO4PM
    Regular price $113.42 USD
    Regular price $141.78 USD Sale price $113.42 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • VHF Mobile Radio 136-174 MHz, 45 Watts, 128 Channels, 8 Zones, 6 Programmable Keys
    ICOM

    VHF Mobile Radio 136-174 MHz, 45 Watts, 128 Channels, 8 Zones, 6 Programmable Keys

    Model: F5021 66 USA | SKU: F5021 66 USA
    Sale
    ICOM

    VHF Mobile Radio 136-174 MHz, 45 Watts, 128 Channels, 8 Zones, 6 Programmable Keys

    Model: F5021 66 USA | SKU: F5021 66 USA
    Regular price $429.72 USD
    Regular price $537.15 USD Sale price $429.72 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Throat microphone Heavy Duty w / MOTOROLA HT-750/ 1250/ 1550/ PRO-5150/ 5550/ 7150/ 9150/ MTX-850LS/ PTX-700/ 760/ 780.
    PRYME

    Throat microphone Heavy Duty w / MOTOROLA HT-750/ 1250/ 1550/ PRO-5150/ 5550/ 7150/ 9150/ MTX-850LS/ PTX-700/ 760/ 780.

    Model: SPM-1533 | SKU: SPM-1533
    Sale
    PRYME

    Throat microphone Heavy Duty w / MOTOROLA HT-750/ 1250/ 1550/ PRO-5150/ 5550/ 7150/ 9150/ MTX-850LS/ PTX-700/ 760/ 780.

    Model: SPM-1533 | SKU: SPM-1533
    Regular price $83.62 USD
    Regular price $104.53 USD Sale price $83.62 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • KENWOOD TK-3170-KIS-S
    KENWOOD

    Analog Two way Compact Radio, 4 W, UHF 450-490 MHz, 128 Channels with Screen, intrinsically safe version. RADIO ONLY

    Model: TK-3170-KIS-S | SKU: TK-3170-KIS-S
    Sale
    KENWOOD

    Analog Two way Compact Radio, 4 W, UHF 450-490 MHz, 128 Channels with Screen, intrinsically safe version. RADIO ONLY

    Model: TK-3170-KIS-S | SKU: TK-3170-KIS-S
    Regular price $467.09 USD
    Regular price $577.99 USD Sale price $467.09 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • Portable Analog Radio, Frequency Range 400-470MHz, Display and DTMF Keypad, 128 Channels, 4W Power RF. Includes Battery, Antenna, Charger, and Clip
    ICOM

    Portable Analog Radio, Frequency Range 400-470MHz, Display and DTMF Keypad, 128 Channels, 4W Power RF. Includes Battery, Antenna, Charger, and Clip

    Model: F2000T 84 USA | SKU: F2000T 84 USA
    Sale
    ICOM

    Portable Analog Radio, Frequency Range 400-470MHz, Display and DTMF Keypad, 128 Channels, 4W Power RF. Includes Battery, Antenna, Charger, and Clip

    Model: F2000T 84 USA | SKU: F2000T 84 USA
    Regular price $348.32 USD
    Regular price $435.40 USD Sale price $348.32 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • (AX PRO) CÁMARA Inalámbrica + PIR / 6 Años de Batería / Inmunidad a Mascotas / Rango de Detección de 12 mts / Angulo de 85.9° de Cobertura / Uso Interior
    HIKVISION

    (AX PRO) CÁMARA Inalámbrica + PIR / 6 Años de Batería / Inmunidad a Mascotas / Rango de Detección de 12 mts / Angulo de 85.9° de Cobertura / Uso Interior

    Model: DS-PDPC12P-EG2-WB | SKU: DS-PDPC12P-EG2-WB
    Sale
    HIKVISION

    (AX PRO) CÁMARA Inalámbrica + PIR / 6 Años de Batería / Inmunidad a Mascotas / Rango de Detección de 12 mts / Angulo de 85.9° de Cobertura / Uso Interior

    Model: DS-PDPC12P-EG2-WB | SKU: DS-PDPC12P-EG2-WB
    Regular price $120.88 USD
    Regular price $151.10 USD Sale price $120.88 USD
    Unit price /  per 
    📦 $14.99 Flat-Rate Ground
    Sale
  • 1
  • 2
  • 3
  • 4
BE THE FIRST TO KNOW
Get the latest tech deals, hardware inventory drops, and enterprise solutions.
Free Ground Shipping Over $500
Flat-Rate $14.99 Under $500 • Continental US
100% Genuine Gear
Tier-1 verified commercial hardware
Dedicated B2B Support
Direct engineer & account assistance
Secure Transactions
PCI-DSS 256-bit encrypted checkout
Nuo Networks

Technology and supply chain partner for professional networking, video surveillance, and commercial telecom systems.

Shop by Category

  • Two-Way Radios
  • Networking & Switches
  • Video Surveillance
  • Structured Cabling
  • Top Picks & Deals

Service & Support

  • 📦 Track Your Order
  • Returns & RMA
  • Shipping Policy
  • About Us
  • CALL 24/7 📞 +1 (888) 306-4555 Toll-Free USA

Corporate Contact

Nuo Headquarters (USA) 🇺🇸 HQ Delaware
Nuo Networks Inc. 131 Continental Dr, Suite 305 Newark, DE 19713, US
📞 24/7 Support Line (Calls Only) +1 (888) 306-4555 Toll-Free USA • 24/7 Orders & Tracking
CALL 24/7
VISA MASTERCARD AMEX DISCOVER PAYPAL APPLE PAY WIRE TRANSFER
Shipping Policy · Refund Policy · Privacy Policy · Terms of Service · Direct Support
© 2026 Nuo Networks Inc. All rights reserved. | 131 Continental Dr, Newark, DE 19713, US
🇺🇸 🇲🇽 US-MEXICO BINATIONAL OPERATIONS & FIELD EXECUTION

Turnkey Cross-Border Infrastructure Deployment on Mexican Soil

Connecting US technology leaders, general contractors, OEMs, and nearshoring operators with fully legal, boots-on-the-ground engineering across Mexico.

🏛️
Dual-Nation Corporate Structure
Contract with Nuo Networks Inc. (Delaware C-Corp, USA) while physical field installation is deployed by our legally established Mexican corporation (S.A. de C.V.) with full SAT & IMSS compliance.
🏭
Nearshoring & Industrial Hubs
Active engineering coverage across major manufacturing corridors: Tijuana, Monterrey, Ciudad Juárez, Guadalajara, Querétaro, the Bajío, and Mexico City.
🛠️
Certified Field Engineering
Turnkey certified deployments: structured cabling (Cat6/Cat6A), 10G optical fiber fusion, enterprise Wi-Fi 7, CCTV surveillance, and access control.
💵
Bilateral US / Mexico Invoicing
Contract and pay in USD through Nuo Networks Inc. (Delaware C-Corp via ACH/Wire) or in MXN with Mexican fiscal deductible invoice (Factura CFDI).
Have an upcoming project or tender in Mexico? Connect directly with our bilingual cross-border project engineering team.
WhatsApp Project Line Email Direct Inquiry
  • Choosing a selection results in a full page refresh.
  • Opens in a new window.
Alex • 24/7 Voice Support CALL 24/7
Order Tracking, Inventory & Shipping Calls
📞 +1 (888) 306-4555
Prefer WhatsApp text? 💬 Chat +1 (424) 355-3283
REAL-TIME DISPATCH LOGISTICS

Track Your Hardware Shipment

Real-time status for commercial orders, EPCOM Texas & Florida fulfillment hubs, and UPS/FedEx tracking.

Quick Test:
No active order found matching your inquiry.
Order Details

#1024 • Valued Customer

IN TRANSIT
✓
Order Placed Verified
✓
EPCOM Hub Dallas/Miami
3
In Transit UPS / FedEx
4
Out for Delivery Destination Area
5
Delivered Signed
Carrier & Service UPS Ground Commercial
Tracking Number 1Z9999999999999999
Estimated Delivery Tomorrow before 4:30 PM CST
Dispatch Origin EPCOM Hub Dallas, TX
View Live GPS Tracking on Carrier Site (UPS/FedEx) →
Hardware Package Contents:
    Need direct order assistance? Alex (AI Voice Desk) can verify live orders and dispatch tracking SMS.
    Call +1 (888) 306-4555
    Commercial Hardware Guarantee

    Nuo Networks B2B Warranty & RMA Policy

    Official warranty guidelines, RMA procedures, and return standards for enterprise telecom, CCTV, networking, and access control hardware.

    Toll-Free Support: +1 (888) 306-4555 • B2B WhatsApp: +1 (424) 355-3283 • RMA Inquiries: rma@nuo-networks.com

    1. General Warranty Coverage

    All commercial hardware supplied by Nuo Networks is backed by authorized manufacturer warranty terms (via EPCOM USA). Products must be installed and operated according to manufacturer technical specifications and environmental guidelines.

    Important: We strongly recommend retaining all original retail packaging, internal boxes, and anti-static bags for at least 60 days from the purchase date to facilitate RMA processing.

    2. Pre-RMA Technical Troubleshooting

    Before requesting a return, contractors and integrators are required to perform basic technical verification:

    • Verify operating voltage and power supply polarity/amperage (especially PoE budgets).
    • Review installation pinouts, termination standards (T568B), and official product manuals.
    • Test suspect unit on a verified alternative port or workbench environment.
    • Contact our engineering team at +1 (888) 306-4555 or via WhatsApp at +1 (424) 355-3283 for remote diagnostics.

    3. Warranty Periods by Product Category

    Equipment Category Standard Period Conditions & Details
    Commercial Hardware (New) 1 to 5 Years 1-year standard against factory defects. Select enterprise switches, patch panels, and antennas carry 3 to 5-year coverage.
    Surveillance Hard Drives 1 to 3 Years Factory warranty on Western Digital Purple and Seagate SkyHawk surveillance storage drives.
    Backup Batteries & Power Cells 6 to 12 Months Based on manufacturer-rated operational service life. Terminals must be inspected regularly.
    Consumables & Spare Parts 30 Days Strobes, replacement circuit boards, bulbs, power adapters, and internal fuses.
    Refurbished / Graded Gear 6 to 12 Months Grade A*: Same as new. Grade B*: 1 year. Grade C*: 6 months. Grade D* & Clearance: Sold as-is.

    4. Step-by-Step RMA Procedure

    1

    Obtain RMA Authorization

    Contact support at +1 (888) 306-4555 or rma@nuo-networks.com. Unsolicited shipments without a valid RMA number will be rejected.

    2

    Secure Packaging

    Pack items in original retail boxes. Write the RMA number on the packing slip inside and on the outer shipping label. Never write directly on retail product packaging.

    3

    Ship to Authorized RMA Hub

    Ship insured via UPS, FedEx, or DHL to your nearest regional repair fulfillment facility.

    4

    Bench Evaluation & Return

    Our lab tests and resolves warranty units within 5 to 7 business days. Nuo Networks covers ground return freight on approved warranty claims.

    5. Authorized RMA Hubs

    Ship approved RMA returns to the facility specified on your RMA document:

    Texas Master RMA Center:
    Nuo Networks / EPCOM Returns
    1630 E Paisano Dr.
    El Paso, TX 79901
    Florida Regional RMA Hub:
    Nuo Networks / EPCOM Returns
    2741 NW 82nd Ave #106
    Miami, FL 33122

    6. Warranty Exclusions

    Warranty coverage is voided under the following circumstances:

    • Removed, defaced, or altered manufacturer serial numbers and barcodes.
    • Power surge or lightning damage without certified surge protection devices (SPDs).
    • Physical abuse, dropped units, internal burns, or moisture/liquid intrusion.
    • Unauthorized board-level modifications or non-official firmware modifications.
    • Data Loss: Customer is responsible for system backups. Nuo Networks is not liable for lost CCTV footage or configurations.

    Important Restrictions on Merchandise Returns:

    1. Cut Bulk Cable: Spools or reels of Cat6, fiber optic, or coaxial cable that have been cut, pulled, or altered are strictly non-returnable.
    2. Software & Cloud Licenses: Digital activation keys, VMS licenses, and platform renewals are non-returnable once generated.
    3. Commercial Return Window: Remorse or stock returns must be requested within 30 days of invoice date in factory-sealed, resalable condition. A standard 15% restocking fee applies.
    4. Store Credit Only: Approved commercial returns are credited to the customer account for future equipment orders; cash refunds are not issued.
    5. Carrier Shipping Damage: Inspect cartons upon UPS/FedEx arrival. If outer packaging shows severe transit damage, refuse the package or take photos and notify support@nuo-networks.com within 48 hours.

    Your cart is empty

    Continue shopping

    Have an account?

    Log in to check out faster.

    Shopping Cart

    Loading...

    Order special instructions

    Estimated total

    $0.00 USD

    Taxes, discounts and shipping calculated at checkout.
    256-Bit SSL • Same-Day Dispatch • Official Warranty
    Home
    24/7 Desk