Net.Cover
Support Programs
Allied Telesis Net.Cover® support programs are designed to provide comprehensive, dedicated coverage for your network. They deliver the highest levels of technical support, superior risk mitigation measures, and proactive services to ensure high availability, business continuity, and peace of mind. Services available with our Net.Cover support programs include multi-level telephone technical support, priority queues, and advanced product replacement; ensuring maximum uptime and facilitating the resolution of critical network hardware and software issues.
Available for one-, three-, and five-year terms, Net.Cover offers support options for customers who wish to enhance the features provided by the standard warranty alone, in order to further protect their network and simplify their maintenance budget with a single fee.
Net.Cover Premium, Advanced, and Elite support programs are available for current Allied Telesis products. For customers seeking continued protection for end-of-sale products, Net.Cover TAC offers access to software updates and enhancements, along with access to our Technical Assistance Center (TAC). To check if Net.Cover TAC is available for your product and to obtain a quote, please contact your local Allied Telesis representative.
Net.Cover programs offer:
Online Services:
Allied Telesis offers a web-based online support service, available 24 hours a day, seven days a week. With your personalized account, you can create and track the status of your technical support incidents.
Knowledge Base:
Net.Cover customers will be registered on the Allied Telesis support portal with immediate access to the knowledge base.
Software Updates:
Allied Telesis software support provides online access to software updates, upgrades, and bug fixes for all covered products. These updates offer timely features and enhancements in response to the constant changes our customers experience in their network environments.
- 24x7 software access
- Software updates and upgrades
- Release notes and documentation
Hardware Support:
Providing hardware troubleshooting and fault diagnosis. Allied Telesis hardware support will cover the cost of repairs in the event of hardware failure, avoiding unforeseen expenses. The advanced hardware replacement option ensures a minimum of network downtime for mission-critical applications. Customers without a valid Net.Cover maintenance plan willá
